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August 2023 by Yiliet Fuentes
My experience in Tous was amazing thank to Yilian. She was very kind and welcoming and she made me feel like a doll. I loved the recommendations she gave me, especially the perfume “More more pink”, from now on it is my favorite. Definitely, the Tous family is so lucky to have her. Thank you very much Yilian!!!
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May 2023 by Jaqueline Perez
Terrible terrible terrible customer service a woman with red hair was so nasty and so rude ,I’ll never be back to that place
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May 2023 by Yelina Cruz
The woman with red hair was so nasty and rude
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December 2022 by Marilin Vizcaino
I could make 5/5 for the product I just purchased but I don’t because of the service/attention. I bought today a perfume for almost 130 and I felt like they were rude toward us, not kind, trying to help or even looking nice at us. I bought it today(dec 19 2022) and there were three girls the small one wasn’t the one helping us but the other two did, a read/orange hair and a black hair one. Both not behaving how a tous employee just treat their customers. I get always an excellent treatment at tous in Spain but here my first time buying tous in Miami was not really great. The perfume (Onyx) smells amazing tho.
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December 2022 by Patty Serafin
Love this store! The ladies are all helpful and friendly! The manager Nadja was amazing! She helped me pick a beautiful gift for my mom and sister. She really cared to help me get the perfect gift. I am beyond happy with the service I received and will be recommending this store to all my friends! Was such a pleasure to shop here! Thank you Nadja and staff!
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December 2022 by Maria cossio
TERRIBLE costumer service. I won’t waste my time and $ at tous anymore !
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December 2022 by Gissell C.
Tous de Internacional Mall tiene vendedora por tal de vender y ganar miente.. Diciembre/6/22, hora 7:34 pm, hice unas compras y le pregunté si no le gustaba lo podía DEVOLVER, me contestó que si antes de 14 días.. Cuando pague me dijo que como gaste mas de $265.00 me daban un regalo que ponía ser un perfume.. le conteste si es gratis Estabien.. NUNCA ME DIJO QUE ERA VENTA FINAL.. Mi error fue no chequear el recibo .. Hoy día 12/9/23 voy a la tienda a devolverlo y me dijo que era venta final , le conteste y le dije no me dijiste que era venta final,, por vender no decís la verdad M....Tenes la cara dura de decirme que me lo dijisteis.. Si me dices eso no me llevo el regalo gratis y así puedo devolverlo mentirosa vendedora.. Y pregunté por la manager ,, la manager me dijo que así es la póliza y que ella escucho eso ayer 12/8/23 cuando lo compre.. Otra mentirosa ya que lo compre el 12/6/22. Le dije que quería saber el nombre district manager y me contestó que era ella.. El nombre de la manager y district manager de tous Internacional mall se N...Czo Y que tenia que llamar servicio al cliente 18885207330..Llame y me dijo servicio al cliente que era enla tienda o un email info.
[email protected].. No recomiendo esa tienda ,,
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December 2022 by Moisés O.
So, we want to return something; if the policies does not let us do it, you cannot let us wait nearly 30 min ignoring us, attending other people even after attending us first.
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August 2022 by Rachel Garcia
Worst customer service via phone. They never answer the phone and I tried calling multiples times, the only time they answered they hang up on me.
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August 2022 by Oscar L.
Love the brand however the service at this store is ver bad I was looking for a watch, the one I liked it was out of battery so I wanted to see it working and the lady then told me if you want to see it working you have to go on line and check the wed site .... So instead of them show me how it works I have to go online to find it ....
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June 2022 by Cesar SANTANA
Is impossible that the warranty is only for one month… spend 300 on a backpack in December and after 6 months the strips are in really bad condition ant they only offer a repair with charge to the customer.
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April 2022 by Isabela Bastidas Rios
They have a really bad customer service via phone. They don’t even answers the phone.
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March 2022 by Laelanie Larach
The bracelets are beautiful and all the jewelry.
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February 2022 by Hello
They have good-quality products including perfume. I love their purses! ? It's busy during the holidays, but you still receive adequate service. During non-holidays, you get their full attention when they are not busy. However, when I am undressed they take a long time to help.
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February 2022 by Stephania Pinto
Really bad customer service via phone or even in person, they don’t show any interest in helping you. If you ask to see a ring or Jewelry in general they don’t even give you the description of the product, if is gold, or silver por example. Will take my business somewhere else.
