-
December 2023 by Gabriel Caceres
They have proven to be the go-to choice for personalized shopping and shipping to Venezuela and Panama. Their commitment to customer satisfaction and service quality shines through in every transaction. With a professional and customer-oriented team, this Florida-based company stands out as a market leader, providing an exceptional experience. Highly recommended for those seeking reliable and personalized service
-
November 2023 by ErnestoJ BisoGni
They currently work Terrible. Before they worked very well but there have been 5 shipments in which they damaged my equipment and they didn't even stop it. And by the way, sometimes if they feel like it, they will send you things without asking for them or anything. I don't know if it's some new people they brought into Miami or what... but in the last few months they lowered the quality of the service horribly.
-
September 2023 by roshylde rojas
WHAT IS THE RIF THAT THE COMPANY MANAGES SINCE I HAVE CUSTOMERS IN VENEZUELA WHO DECLARE THEIR SHIPPING INVOICES, BUT THESE INVOICES DO NOT SHOW THE RIF. CAN YOU PLEASE TELL ME?
-
August 2023 by Andreina Mendoza
The worst service I've ever had, never think of sending anything with them, they don't give you answers about anything, a pure name and logo are useless
-
June 2023 by Efraín Sánchez
(Translated by Google) The new system has improved order processing times and is easier. However, customer service needs to improve.(Original)El nuevo sistema ha mejorado los tiempos de procesamiento de las órdenes y es más sencillo. Sin embargo al servicio al cliente le falta mejorar.
-
May 2023 by Harold Rodriguez
Going through my fourth delivery and no issue whatsoever. Customer service was spot on and on-time. There is gentleman in customer service named Jackson who is very polite and knows the system very well. Doubt you could have a better customer service and a cost effective delivery to a challenging delivery destination with so many variants like Venezuela.I sincerely wish this co. keeps their excellent service not only because of the business but also for the opportunity they provide to Venezuelan families to receive care packages from relatives forced to live in foreign lands.Keep it up Venegroup, you are doing a great job!
-
March 2023 by Ricardo Vandermeeren
(Translated by Google) Worse shipping company have always delivered incomplete boxes. One seeks to communicate, they do not attend. And personally their employees are not qualified to give you an answer. I have friends in the same situation. They steal merchandise and their excuse is that the boxes were open. WORSE COMPANY, they live on pure cheating. Thieves(Original)Peor empresa de envios siempre han entragado las cajas incompletas. Uno busca comunicarse no atienden. Y personalmente sus empleados no estan capacitados para darte una respuesta alguna. Tengo conocidos en la misma situacion. Roban mercancia y su excusa es que las cajas estaban abiertas. PEOOOOOOR EMPRESA, viven de pura trampa. Ladrones
-
March 2023 by Kenai Fernandez
(Translated by Google) The worst service I have received, the boxes always arrive open and incomplete, they are not responsible for the merchandise you deliver to them, you have to insist for months so that they follow up on your case, they never give you a concrete answer, it is always an excuse . In short, do not use this company for shipping, it is the worst! :)(Original)El peor servicio que he recibido, las cajas siempre llegan abiertas e incompletas, no se hacen responsables por la mercancía que les entregas, tienes que insistir por meses para que le hagan seguimiento a tu caso, nunca te dan una respuesta concreta siempre es una excusa. En pocas palabras no usen esta compañía para Envio es la peor! :)
-
March 2023 by Carlo Méndez
(Translated by Google) Excellent attention, everyone who works there has always treated me very well both where it is removed by air and where it is removed by sea, they always meet their deadlines 10-15 days by plane and 1 month by ship, and my things have always arrived in perfect conditions, even once they called me from Miami super attentive.(Original)Excelente atención, todos los que trabajan allí siempre me han tratado demasiado bien tanto donde se retira por aéreo como donde se retira por marítimo, siempre cumplen sus tiempos 10-15 días por avión y 1 mes por barco, y mis cosas siempre han llegado en perfectas condiciones, incluso una vez que me llamaron de Miami super atentos.
-
January 2023 by J Enrique T Araujo
(Translated by Google) I have been using the Venegroup service for a year and the experience was great but since November the service has been fatal, air shipments that take up to 20 days to be delivered, rude and arrogant staff in Venezuela when you call to ask about shipments, lack of information with clients regarding delays, playing with the client's time; I have been waiting 13 days for an air shipment and nothing that they give me safe information, pure inventions. I need my delivery and they have lost a customer(Original)Tengo un año utilizando el servicio de Venegroup y la experiencia era genial pero desde noviembre el servicio ha sido fatal, envíos aéreos que duran hasta 20 días en ser entregados, personal grosero y prepotente en venezuela cuando uno llama a preguntar por los envíos, falta de información con los clientes en cuanto los retrasos, juegan con el tiempo del cliente; estoy esperando ya hace 13 días un envío aéreo y nada que me dan información segura puros inventos. Necesito mi entrega y han perdido un cliente
-
December 2022 by Pedro Mil
(Translated by Google) How sad it is to be playing with the feelings of so many Venezuelans, that how I believed that the promised shipments for Christmas would be received on time. A complete fraud.(Original)Que tristeza está empresa en estar jugando con los sentimientos de tantos venezolanos, que cómo yo creímos qué los envíos prometidos para Navidad los recibiríamos a tiempo. Un fraude total.
-
December 2022 by Lexi Hartmann
Stay far away. We sent Christmas gifts by plane well in advance with the assurance that they would be delivered in time for Christmas to Valencia. Once the shipment arrived to Barquisimeto on December 9th, they told us we had to pay over $500 IMMEDIATELY or they would not deliver it in time for Christmas. We did as requested with the guarantee that the items would arrive by December 23rd, and still the delivery never arrived. The last thing we heard from them is that they have no idea when they will be able to deliver our shipment. Now, they no longer respond to any of our messages on WhatsApp (though they are marked as read) and hang up the phone when we call.So now we are out the shipment, the cost of the gifts, and the extortionate amount of money they forced us to pay to ensure the gifts arrived before Christmas. But the worst part of it all is the two little girls who had their Christmas ruined by these scammers.I will be contacting my attorney and filing reports with the FTC and all other relevant government agencies.
-
December 2022 by Helena Parra
(Translated by Google) Bad service and bad attention from the girls. More than a month waiting. They are irresistible. THE WORST LOCKER. They do not provide solutions and only ask you to write and never give you answers. The client ends up doing their job(Original)Mal servicio y mala atención de las chicas. Más de un mes esperando. Son unos irresistibles. EL PEOR CASILLERO. No aportan soluciones y solo te piden que escribas y nunca te dan respuestas. Termina el cliente haciendo el trabajo de ellos
-
December 2022 by Andrea Nieto J
(Translated by Google) My family has been waiting for more than 1 month for some boxes that I sent to Vzla and they don't answer the phone!! Many shipping companies have already delivered their parcels and Venegrup nothing! Terrible service! I will not ship with them again!(Original)Más de 1 mes tiene mi familia esperando por unas cajas que envié a Vzla y no responden el tlf!! Muchas empresas de envío ya entregaron sus encomiendas y Venegrup nada! Pésimo servicio! No vuelvo a enviar con ellos!
-
December 2022 by pausto g
(Translated by Google) I DO NOT RECOMMEND THEM They are the worst parcel service, many of us will be left without receiving our shipments this Christmas. I sent in November trusting in their misleading advertising and after 5 weeks nothing we received the shipments.(Original)NO LOS RECOMIENDO Son el peor servicio de encomiendas muchos nos quedaremos sin recibir nuestros envíos en estas navidades. Envíe en noviembre confiando en su engañosa publicidad y ya a 5 semanas nada que recibimos los envíos.
