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February 2024 by Shakira G
I’ve been doing business with Jackie and Wayne for over 8 years . Mattresses and Home Furniture purchases have been great and prices affordable. Recommended !!
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January 2024 by Dawn Smith
Absolutely horrible customer service. They put the delivery charges on the lending company without my permission. I cancelled an order for two hundred dollars and with the extra charge room they slammed it on the finance company. When I asked for it to be removed John screamed for me to shut up. Bad buissness no customer service and extremely dishonest. Watch yourselves
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February 2023 by Jake Lynch
Rude owner.
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September 2022 by Patricia Miller
Very surprised at the quality of mattresses she had. Just bought a nice mattress yesterday and the owner was so friendly. We definitely got a very great quality mattress for a hell of a price. We needed one desperately, and didn't have to pay the prices these big mattress places try and make you pay.
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September 2022 by Kevin Fisher
Good prices but slow AF on delivery
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September 2021 by A Nony Mouse
Any time you call with a problem, Wayne (the owner) will be "out of town" for the next week.
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May 2021 by A Nony Mouse M.
I was on the search for a firm and supportive bed. I tried out a bed at the Brandon warehouse with employee John on a Saturday and it was perfect. Once I withdrew the $330 in cash Monday, I called the Florida Mattress to ask for that bed to be delivered. Later I learned from John that bed I laid on was was sold the same day. When I called the Florida Mattress number, which is Wayne the owner's cellphone, I asked for the bed I wanted to be delivered. However, I did not see Wayne at the warehouse, so I was apprehensive that he may not bring the right bed. I asked Wayne to call John to confirm it is the right bed. Wayne did not call John. On Tuesday, Wayne delivered a pillowtop bed, which was not the one I laid on at the warehouse. However, it was only my mom at home and she didn't know it was the wrong bed. My mom handed over the $330. When I got home, I realized the bed Wayne delivered was a pillowtop. I was very disappointed. I did not want a pillowtop bed. I called Wayne and he said they'll make it right. But it may take some time, he's going out of town and it may be a week or so. So John did the redeliveries. Three times. The first two he brought a queen size instead of full size mattress, which did not fit on the box spring that I bought from them. On the second redelivery of the wrong mattress, I wanted to just keep the box spring and frame, and just get a refund on the mattress. When I called Wayne to tell him the wrong mattress had been delivered for the third time, he basically chuckled and said "I'm so confused, I don't even know what's going on." And he refused any refund as "all sales are final." The only person that was kind of good in this family business was John. He was the only one trying to make things right. He re-delivered a mattress 3x (albeit, the wrong one 2x). Although the last delivery he left in a sour mood. They probably do have the cheapest prices for new beds around town. Just be very careful, because once you hand over your money, you're never getting it back. Not for the wrong product delivered, not for anything. So just be there when they deliver. Make sure it's the right product, and then hand over your money. Never put a down payment or money to "hold" an item because you'll never get that back either.
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November 2020 by Latanika Grant
This is the absolute worst business ever ( Florida Mattress and Furniture). The whole world in a crisis right now. I explained the the owner and his mother Jackie I was let go from my job without pay and the apartments I'm was supposed to be moving in on Friday has just told me they are not open until further notice. Jackie only asked me for $20 to hold the mattress on Sunday 3/15//20 but because I thought I was moving on Friday I paid for it in full. Now I'm being told I can not have my money back and my phone number has been blocked so now I can't call. If you are even thinking about buying from here run!!!!!
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November 2020 by Renee Grant
So this is the response I received after been given the run around and blocked.Planned on selling your mattress that we have on hold for you and returning your money,but since you decided to bash us on social media you are only getting a store credit. Your store credit is 260.00...
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April 2019 by Kaylee C.
Great place for mattresses! Nice mattresses for great prices and really convenient, will deliver to you and set up as requested.
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December 2018 by Andrea R.
DO NOT DO BUSINESS WITH THESE PEOPLE! I moved to Arizona a whole year ago and sold my whole bed set to these people. They told me they'd sell it within a week, it is a whole year later and they have not sent me my money. We call and call every month and they give us excuses every time. She promised us $300 for the bed set, before we moved she gave us $80 and told us she'd send us the rest when it was sold. We called back and she tells us "I only owe you like $20 anyways" when she owes us a whole $220 still. A whole year later and still no money. DO NOT TRUST THESE PEOPLE! They are fraud. If I could I wouldn't have put any stars.
