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December 2023 by Kelly B.
I could not have been happier with my experience. I had a flat tire and needed a tow to the dealership. AAA dispatched Pfeifer to pick me and the car up. The driver called me for more specific directions to my location. He arrived at the projected time even with the poor directions. I appreciate the prompt response and up front pricing.
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October 2023 by Douglas Baker
These people will ruin your car. Don’t trust them for a second.
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October 2023 by Johnny R.
When the towing service came to pick up the vehicle on Saturday afternoon and they referred this place I thought they would 1. Be open and 2. Be honest 3. Responsive, I called once the tow service took the car away and to my surprise the lady on the phone who answered was at home. She then proceeded to tell me that most automotive mechanics are closed on Saturdays to which I replied with three other options that were open. So I had to wait until Monday and she took down my number to reach out to me but Monday afternoon came and no call. I had to call them and they said they were actually looking at it and the number they had on file was not my number that I had given. After 2 hours of waiting I got a call saying that the engine had blown up, not kidding. They quoted me $3,500 and asked what I wanted to do, I of course denied service because that was outrageous. I got the vehicle towed to another mechanic who said only a few things needed to be replaced and max with parts and labor would only be $1,000. I would not recommend this place to anyone and should have looked at reviews prior to taking it to this place. Hopefully noone gets scammed and AAA gets this place off of their list.
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September 2023 by Dan Henderson
We had the worst experience with their methhead-looking tow truck driver. He was vulgar and didn't know what he was doing. When requested to leave the vehicle, he wanted to fight. If he shows up with lips pierced, redhead. DO NOT USE THE TRASH
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August 2023 by Diane Ramsey
These folks are dishonest. Charged our credit card twice. The charge of $1,017 was charged on the day we picked up the vehicle and then again. We called and they said they would reverse the “mistake”. Days later we had to call again and they said “Oh Sorry” we weren’t able to do that. Then they said they would overnight a check to us. That has not happened. Our credit card company is handling it now. These people should be out of business. Please be advised not to have a vehicle towed there. I had to give the 1 star in order to write this review. They deserve a no star rating.
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August 2023 by Lisa Olds
As a AAA member I have had this particular company help me on numerous occasions. On, 8/8/2023, my battery was dead at the 7-11 on Belcher and Main St. I did wait a bit because of AAA inept dispatch. The gentleman was wonderful. I explained that I needed to go to the Walmart to get dog food. I was worried my car would not start. He said, I will follow you there and wait for you. I was very appreciative of his kindness. The car would not start and he had to jump box it again. I did not get his name or remember if i did. Thank you to the kind man that followed me to the Walmart to get dog food. Your kindness was not unnoticed!!!
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August 2023 by Sean McDonough
Attentive and willing to work with you. Great customer service as well
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July 2023 by Raymond Smart
Not happy with the owner. He was rude and he doesn't care about his customers. He refused to talk to me. His employees told me that they would let him know I needed to talk to him. He never called me back. I wouldn't recommend this place of business to anyone.
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March 2023 by David Albert Wiberg Jr
I would highly recommend them! A++!! Reliable and honest work. The owner has worked on my cars since I was in high school and never did me wrong
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March 2023 by Dave Ysosrs
I would highly recommend them! A++!! Reliable and honest work. The owner has worked on my cars since I was in high school and never did me wrong
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March 2023 by Christian Brinsko
Worst place I ever worked, the shop is filthy and nasty. When I worked there I was threatened and bullied to no end, on a daily basis. THEY WILL JUST USE YOU... Don't ever apply!!!
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February 2023 by shelly girl
AAA should NOT reccomend them!! Absolutely rude as hell and the worse customer service WE have ever experienced EVER!!! DO NOT USE THEM and like everyone on here says "run" DO NOT walk away
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February 2023 by Felicia Lamb
Atrocious experience at this shop after a car accident. This shop held my car from my insurance company against my wishes & charged me for the extra time it was held there. $300 extra dollars for being stored there while they didn’t allow the insurance adjuster to review the damages. I went into the shop to confront the owner for holding up the process and he was extremely rude and aggressive. It took me almost 4 months for me to get my car back because of their terrible business practice. Steer clear of this place.
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February 2023 by Julie Cardinalli
Have used them more than twice and found they were honest and fair. Thank you Pfeiffer!
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February 2023 by Gregg Darby
About a year ago, a rodent chewed a hole in my gas line. I took it to this shop to have it repaired. Recently rodent chewed another hole in a gas line. I took it back to PFIEFER AUTO, they called me and told me that whoever worked on this truck previously had improperly repaired the gas line. I told them that their tech is the one that repaired it in properly because nobody else has worked on the vehicle except for me and PFIEFER AUTO motive. their response was well. Have you owned a truck since it was new because somebody also worked on it. No I’ve owned the truck since the new, so they charge me $170 to replace the gas lines that they originally replaced. With the gas line being ruptured I knew gas would probably leak out so I put a 5 gallon gas can in the back of the pick up truck with gasoline in it and a funnel to put in the tank when my truck with finally ready they called me and said I could come and pick it up when I went to pick it up it wouldn’t start because there was no gas in it so I had to wait for them to send a tech to a gas station. I also asked them to check the transmission fluid. They said everything was fine with the transmission. Currently my truck is in the shop because not only was the transmission bad what’s the torque converter also. I don’t understand how this is an AAA shop.
