The Truist branch in Dunedin on Broadway is described as a great neighborhood bank, providing a professional and genuinely helpful customer service experience. Staff are noted as extremely friendly, helpful, fast, and knowledgeable, with positive attitudes. Specific praise highlights their attention to customer concerns, their efficiency in resolving problems with urgency, and going above and beyond to assist, including during difficult times. The service makes customers feel listened to and has led to some calling it their best banking experience ever. The branch's Saturday hours are also appreciated. For health and safety, some services are temporarily adjusted, with in-person visits by appointment only and enhanced sanitization measures in place.
Best bank i have ever used. The branch manager Mr. Santiago is extremely professional and efficient. I am so happy i bank here.. also, as a bonus, everything is purple!!
April 2024
Gloria, Luis, Matteo and the rest of the staff are awesome. Great place to bank.
March 2024
Very impressed with their attention to customer service. It is obvious that their desire to help customers is intentional and genuine. A special thanks to Phyllis and Luis for their advice and help in securing a loan for some home renovation projects. Glad to call this my neighborhood bank.
