The Truist branch in Dunedin on Broadway is described as a great neighborhood bank, providing a professional and genuinely helpful customer service experience. Staff are noted as extremely friendly, helpful, fast, and knowledgeable, with positive attitudes. Specific praise highlights their attention to customer concerns, their efficiency in resolving problems with urgency, and going above and beyond to assist, including during difficult times. The service makes customers feel listened to and has led to some calling it their best banking experience ever. The branch's Saturday hours are also appreciated. For health and safety, some services are temporarily adjusted, with in-person visits by appointment only and enhanced sanitization measures in place.
Special thank you to Phyllis who went above and beyond today with a smile and has consistently done so over the past 15 years. You are appreciated for all you do !!
May 2026
Truist is a great Bank. I've been a customer for a long time. great quick tellers. customer service is always available usually no waiting. everyone was helpful and pleasant free notary service and online banking app. You can also get a private Banker to deal with, always calls me back same day highly recommend this... read full comment
March 2026
Great bank and team... new manager is friendly and knowledgeable... I trust them to always do right by me
