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September 2023 by Pat M.
I'm a T-Mobile customer with a 2-year-old phone that I might want to trade for a new Samsung fold or flip phone. Their display phones are bolted down so that you cannot see the cover screen, which is important on these two phones. The salesperson told me that, if I wanted to actually see the phones, I should go to Best Buy. I think I'll take his advice and buy my phone from Best buy rather than at this lame store that will not allow me to look at a pretty expensive phone before buying it.
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September 2023 by Richard Feeney
Tmobile customer service tells you to come up and get a phone, then the store tells you that you don't qualify for the promotions. Classic case of left hand not knowing what the right hand is doing. Disappointing.
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September 2023 by Don Press
I love T-Mobile. They always have some great promotions, and Luis is always helpful. Thank you, guys!
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July 2023 by Stacey Braden
Brittany was absolutely amazing! She spent the necessary time needed with us and was so friendly and knowledgeable. Best rep I ever had to deal with. They should all be like her.
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July 2023 by Zachary Stackhouse
NOT A REAL T-MOBILE, AVOID AT ALL COSTS. Went into this T-Mobile today for help with a billing issue, we cancelled T-Mobile back in May and had received two autopay charges since. Went into the empty store to have an associate tell me we had to go to the Countryside location because they were the old Sprint store and we signed up before the merger. Also he could not currently help with any billing issues anyway because they did not have computers in the store. This location only exists to sell phones under the T-Mobile name. They cannot and do not provide billing assistance, technical support, or help fielding any general questions past the sales pitch. Take your business to a store location that provides support after purchase, the Countryside location answered all my questions promptly. This store should have a different sign out front to let people know this location differs in the services it offers versus normal T-Mobile locations. May I suggest: "T-Mobile Phones For Sale ONLY! When you get your phone, you're on your own!"
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July 2023 by sharon uhri
My visit to this store was fantastic Brittany did everything other t-mobile stores couldn’t do if you visit this store go see Brittany she will get everything you need handled with perfection and promise guarantee
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July 2023 by Sheila Smith
Everyone at the store is amazing Brittany, Erick, Renso and Wael make every visit is a pleasure come see them for all your phone needs you won’t regret it
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May 2023 by Jordan Waldrep
Brittney was very wonderful. She was very patient, helpful, and understanding. It was a very nice experience to be able to bring my impatient toddler in with me and she gave him something to color on and even interacted with him playing with his toy. I really appreciated her as well as the other girl who was working. Thank you!
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May 2023 by Jason Wolfsen
This store are liars! If you go for the free phone, they say it's free and ignore the first 2 bills because credits appear after but then you'll get full credits making the phone free. Then you find not getting full credits because they lied and signed up for a partial discount. None of the credits or discounts are on the contracts. They also tried to sign up for services didn't authorize.
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March 2023 by Joseph Varela
Walked in with an IPhone 11, walked out with magenta max and an IPhone 14 Pro.The gentleman that helped me out was knowledgeable and patient, T-Mobile is unmatched.
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March 2023 by Drew D
Luis was incredibly professional and courteous. We will only use this location from now on. Thanks for helping us!
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February 2023 by Zachary Ackman
Had a good experience. The guy helping us was fast and friendly. Needed a new phone fast and got it done quick.
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February 2023 by Pamela Evans
Awesome Store. Josh is a man of his word. Had a couple problems after purchase. Josh made it all right for us! Thank you for great care and customer service!!
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December 2022 by Robert Burns
We were having a problem with one of our phones and brought it in for someone to take a look at. We had absolutely no hope that we could save the phone but Ethan really helped us out and was able to restart the phone for us. It's not often that you can find someone that will help you fix something versus sell you something. Excellent staff!
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November 2022 by Jacqueline C.
I hv used T mobile for 5 years. Service is excellent. Monthly price needs to come down- T moble respond?? Cheers
