Bird Insurance Group, LLC is an independent insurance agency founded in 1988, with locations in Dunnellon, FL and Crystal River, FL. The agency services all of Florida, with a primary focus on Citrus, Marion, Levy and Alachua counties, including the cities of Dunnellon, Crystal River, Citrus Springs, Inverness, Ocala, Williston, Inglis and Hernando. The mission of Bird Insurance Group is to provide quality insurance products, excellent service, and guaranteed value to its clients. Rayna, an agent at Bird Insurance Group, has been praised for her exceptional customer service. Clients describe her as patient, kind, thorough, and incredibly helpful. She is said to be the epitome of what an insurance agent should be - client-focused, empathetic, knowledgeable, trustworthy, and an excellent communicator. Clients appreciate Rayna's ability to understand their needs, develop personalized solutions, and provide clear explanations of complex insurance concepts. She is commended for her professionalism, benevolence, and commitment to finding the best insurance solutions for her clients. Clients who have worked with Bird Insurance Group and Rayna have expressed their satisfaction with the agency's services. They highlight the agency's fast response times, lack of automated systems, and the ability to speak with a real person from the start. Clients also appreciate the agency's efforts in finding better policies at better prices, as well as their assistance in resolving complicated insurance-related issues. Overall, Bird Insurance Group is praised for its excellent customer service and for going above and beyond to meet the needs of its clients.
We were looking for a new insurance on our house. Rayna helped so much, finding better policies at a better price. Plus, saved us on car insurance. We appreciated her so much. She went above and beyond in customer service. So nice to have someone so helpful!
February 2025
Excellent service. No automated answering machines, I got to speak to a real person right from the start of my phone call. Rayna was very informative, polite and professional. She was able to get my vehicles insured and saved me a ton of money. I highly recommend Bird Insurance group.
December 2024
Dallas has provided me with excellent service ! Thank you dallas
