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January 2024 by 3Delta7
Crystal clear water. Incredible.
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January 2024 by Michele S.
The kayaks were in good condition and the river was pretty. However I would probably pick another company next time. Only the shuttle driver was friendly. The man who checked us in was curt and surly. Fired instructions at us and then told us to wait outside. When we came back, I asked to use their restroom. The woman in the office was clearly annoyed I was using their bathroom. We felt like they didn't want us there.
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December 2023 by Faith B.
We loved our trip! It was our gift to my brother for his 50th Birthday. The staff was friendly, kind, and informative. We'd use this company again.
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November 2023 by D.W. Gervais
Perfect place to book a kayak rental. This was our second visit, and everyone is always very professional and nice! They were accommodating when we called to reschedule our time, and were quick when we called to be picked up! 10/10 recommend if you’re looking for an easygoing rental for the day.
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November 2023 by Toni Jones
It was an ok experience. The driver was nice and friendly. I asked when I got to the place about getting one of the set on old town or dimension kayaks, and the guy basically told me that the weight limit was only 235lbs, and they picked a perception boat for me that is wider and a bigger weight limit. and I told him I have one almost exactly like the banana style and prefer that, and it works great. but basically he thought I was too fat for it. very rude. anyway, the kayak was super uncomfortable and the guy really was rude about it. btw I am only 212lbs.
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October 2023 by Nicole R.
I'm only giving this a 2 star rating because of the river being nice and the equipment from this facility working. I personally have not been to the Rainbow River since 2021. In 2021 at a different facility, we were allowed to bring our own tubes. We decided to give this business a try since this was the facility we wanted to go to last time. We decided to bring our own tubes and make a reservation on the website for a person in our group to paddle-board. When we get there, we are informed that they do not allow you to bring your own tubes anymore and they said it was not their rule, it was the county rule. It doesn't say that ANYWHERE on the website. If it said this on the website, we would have just made the reservation and been fine with paying for what we did (I'm making this point due to what I'm about to bring up with the manager). Because we were unaware of the new rule, we were forced to pay for the SINGLE kayak and TWO tubes. I was speaking with the lady in the office (I should have gotten her name) and she was explaining the price difference to me saying that there would be a price difference of $35. I asked her is this the price instead of the $46 for the paddle-boarding? She said yes. We move to the front to pay and another staff member (I won't list his name, he was nice with us) tells me it's $48. I accepted to pay because I was assuming this was the new price I would be paying instead of the $46 because of tax. We'll come to find out, they charged me $94.15!!!! I called the facility to talk to a manager to to ask if we could please have a small refund for the miscommunication. I wasn't asking for the refund for the entire thing, just a small portion because of the miscommunication. The manager Bob pretty much told me he would not be refunding any money because if I had made a reservation for the tubes and kayak to begin with, I would have saw the price there. How was I supposed to know that they don't allow your own tubes if it's not on the website? Why would you not put on your website new county laws that businesses and customers have to go by? The website shows a single kayak for $35 and each tube being $20. This will be listed in the images. That should have been around $75 with tax!!! But instead, I was charged "for the difference from the paddle-boat reservation to the kayak and tubes." Bob told me a different price being $45 for the Kayak with $20.00 tubes over the phone (this does not show on the website!!! Image shown!!) and I'm just realizing nobody is having proper communication with me at this point and they're just adamant on keeping my money and not willing to work with me. This was my first time at this facility and I feel cheated out of my $94.15. Unlike the other reviews, Bob was not welcoming. He showed no compassion or empathy to understand in our phone conversation and he did not even apologize for the miscommunication. Bob was also aware that they do not have that rule on the website because "it's not his rule" that being his words. That is why I'm writing this review, is my experience with Bob. You would think as a manager of a facility, you'd want to make any customer (especially a first-time customer) experience better and try to help. Very disappointing and this was not a good first time with them. CALL AND ASK QUESTIONS ABOUT EVERYTHING BEFORE MAKING A RESERVATION AT THIS FACILITY. And make sure you QUESTION the website. You shouldn't have to do that, but at this place you will! We will not be returning. I hope it was worth the fight of keeping all of my money.
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October 2023 by Najwa DeForest
Very easy to book online. They shuttle you to and from the river. Nice to not worry about how you're getting back to your vehicle. Kayaks were basic but that wasn't an issue for us. Took us about 2.5 hrs, paddling 3/4 of the time. You rent the kayaks for 4hrs hours if you'd like to take your time. Very nice views and water was very clear.
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October 2023 by Sandra Kirollos
Everyone was so nice. Very easy dealing with them and they are patient. Communication was good, easy to get back at the end of our trip. Good value!
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October 2023 by Mark D
Reasonably priced kayaks to float down the Chrystal clear water of rainbow river
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October 2023 by Sandra Wilson
Fantastic
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September 2023 by Jake Lee
Definitely a solid team working out there. Very efficient and helpful. We rented one kayak and I brought my isup which they helped blow up using there compressor. Very thankful for that because it takes awhile to do otherwise.
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September 2023 by Debbie
Kayaks are decent and have a good rental price. Plenty to choose from.
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September 2023 by Karen McAndrew
Very knowledgeable of the rivers and explained in great detail about where to go to get picked up. Friendly and quick to pick up after kayaking.
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September 2023 by billylippjr
What a great experience! We rented kayaks and they drop you off at KP Hole and you get to play around in the beautiful Rainbow River and they pick you up at the end meeting point. The water is crystal clear and you see all kinds of wildlife. Turtles, gators, otters and all kinds of birecommend. Beautiful and relaxing! We've gone back with friends several times. I highly reccomend.
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September 2023 by Hunter
had a great time on the river definitely worth renting kayaks through them