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July 2025 by Natalie Carter
Absolutely amazing customer service! All hands on deck to provide the upmost successful experience at this location!
John is an amazing employee in all aspects; in anticipation to help you with the best product and beneficial outcomes!
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July 2025 by Darlene Haire
Steve & Katelyn at the Dunnellon, Fl. Office went above & beyond to help me both technically & how to get to the end of my problem. Very appreciated! Darlene
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July 2025 by A L
I went to TCC in Dunnellon to get Home Internet service. I told Katelyn specifically I wanted the lowest plan because I do not use the Internet for much. I couldn’t get access to my account online or through the app.I called tech-support with Verizon. They told me to go to the corporate store in Ocala next day. I went to the corporate store trying to reset the app and erase pin numbers, I happened to glance at the representative‘s iPad and saw that I was in the highest plan. of course they cannot do anything about it because I didn’t start the service at that location even though that was an actual Verizon store. So I talked to Verizon customer service and they told me that I would have a prorate of the current plan and full price of the next plan even though I had the Internet less than 22 hours. I told them that the Kaitlyn that sold me the device put me in the wrong plan, . Why should I have to pay for her mistake? They insisted that I would have to….so I cancelled the service. Sent their device back yesterday. I will never do business with Verizon wireless again due to the treatment of customers, especially when it wasn’t even their fault, and creating accounts having accesses and all the BS you have to go through to get it done is not worth it. They could easily simplify their system, but they make it complicated but I guess that’s a good thing because I found out I was getting screwed.
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July 2025 by Kathy Parker
Great customer service. John went above and beyond to get me into a new phone.
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July 2025 by Lonnie Piper
Very happy with Kate.. this was the 2nd time i was in your Dunnellon location and she was informative and pleasant to deal with.. I feel the orig person John needs to work with customers.. he was very rude and did nothing to help me..
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July 2025 by P A Stuart
I was having trouble and thought all was lost, until John and his remarkable team put me right at ease. John’s ability to calmly and simply explain aspects of our new phones totally validated my reason for staying with Verizon. Thank you John and team!!
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July 2025 by Denise Bramos
⭐️⭐️⭐️⭐️⭐️
Amazing Service from John!
I recently had to transfer my service from T-Mobile to Verizon, and I was expecting the process to be stressful—but thanks to John, it was completely smooth and hassle-free. He was professional, patient, and walked me through every step with ease. His customer service was top-notch and made the entire transition seamless. Truly appreciate the help, John! Verizon is lucky to have you.
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June 2025 by Denise Gordon
We are out of town and my son broke his phone. We went to this Verizon and John was sooo very helpful, kind and professional. He explained everything with great detail and made a stressful situation very easy.
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June 2025 by Wayson Tanner
Kate was fantastic go see her
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June 2025 by Megan Brown
Best experience at Verizon thus far! John was extremely impressive. He helped us add a line, look at our billing, look at upgrade options and how to save on our current streaming services by bundling with Verizon. Highly recommend visiting John at Verizon for all needs. He is so professional and was able to help us and more. Thanks John!
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June 2025 by Bill Mittel
Kate was phenominal
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June 2025 by Rebekah Cleaver
Google says the store is open, no one is answering the phone and we have waited over 30 minutes for the store's doors to open. This is absolutely ridiculous, if you want our money, maybe update your hours when you're actually closed so you don't lose customers.
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June 2025 by Ronald sandstrom
Kate is the best around thank you
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June 2025 by Nathan McFall
Excellent assistance with getting new phone
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June 2025 by Clay Scherer
Had to go in for new phone Kate was spectacular and very kind. Her patience made me feel valued. Will be back. Go see Kate
