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September 2022 by Adeline Klepper
The gentleman helping me two days in a row was one of the kindest people I've ever met. It's was refreshing to see a good attitude at the end of a long day.
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April 2022 by Spike Hopkins
Quick and very convenient. The staff was very nice
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October 2021 by Abbey Weiss
Excellent assistance and support from John & team - they were exceptionally helpful with multiple large shipments. PLEASE BE AWARE: This UPS center is off Toppino Drive on East Rockland Key and their hours are 4:30 pm - 7:00 pm, Monday through Friday.
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July 2021 by Elisa D
They deserve a zero.. Supposedly my address doesn’t exist, you can’t get anybody on the phone and then they changed it to “attempted to deliver “ three times… They lie ..Lazy and their customer service sucks
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July 2021 by Jerry Rollason
Great service
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June 2021 by Chris Yates
Closed when I got there, however, a driver saw me and asked if he could help me. He told me of the UPS Store near K-Mart down the road a ways.
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May 2021 by James Mullins
Excellent staff
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December 2020 by David Pitches
I wish I could give them 0 stars, absolutely pathetic service. Good luck getting anything delivered ?
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October 2020 by Carmen L Lele
I would give 0this company is trash !I refuse to order anything that’s shipped with upsall my packages were lost or they never can find my adressno customer service available
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August 2020 by Jonathan Cassidy
I had several fragile next day air packages ship through here and the flight was cancelled. They called me as soon as they found out and I was able to come pick up the items so they wouldn't be sitting until the next flight leaves. Staff was very friendly.
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May 2020 by Ross Downes
Would give them a less than Zero, if possible. Lost packages, packages sent back to the sender, packages showing out for delivery for several days before receiving them, some never being delivered. These are packages with NO special instructions and NO signature required!!! The Key West Hub is the absolute worst UPS that I have ever dealt with!!! Fed Ex and USPS deliver their packages in time but UPS is terrible here. It has gotten so bad that I'm going to start refusing to purchase items from seller's who ship with UPS! I have spoken with the 1-800 number on several occasions and each time they say I will receive a phone call from the local hub and I never have received a call back as repeatedly promised. UPS in the Lower Keys is a joke, a bad joke!
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December 2019 by David Eustache
Time consuming, but what the heck, it's the Keys ?
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June 2019 by Glyndon Disharoon
Guess I get to go to Rockland again.
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February 2019 by al meunier
Very helpful people
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January 2019 by Marty Stonely
A little cheaper than satellite stores. Open 4:30 -7PM. Mon - Fri. Tricky to find . Must use mobile app.
