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July 2023 by Ben Terrell
Im writing this to warn new customers of what to expect if they have paper checks:Everything was great until they started an arbitrary practice of holding paychecks for over a week. No one at the bank or the customer service center is able to help with that issue. No one knows why it’s happening or how to stop it (hint: don’t get an account with Bank Of America are ANY location).I like the folks working at the local branch. They’re great.This issue is so widespread that they have an entire recording on their phone system to tell you their customer service agents can’t help with held paychecks. When I called the local bank they said call customer service or come there in person.No, I’m not wasting time telling bank managers how they should probably just let me have my paycheck in a reasonable amount of time. It’s simply faster and easier to start using a bank that can deposit checks within a day or two.I had hoped a local bank would have better service. Unfortunately they’re unable to help due to the rules from corporate. Great people work at this location.Evidently less than intelligent people work at corporate.
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July 2023 by Chris Watson
I’m not a huge fan of BOA but I have stuck with them. Takes forever to have access to my own money, can’t ever get a simple thing handled on the phone, etc. However this Edgewater branch is by far the best in my opinion. Always friendly and available fairly quickly. I’ve dealt with Karen and her team many times and they are the best in Volusia and Flagler county. If I do have to go in which most times is the case I always go to this branch if it’s possible.
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March 2022 by Logan Benziger
Seems like everyday this atm is down it is getting so annoying.
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June 2021 by Maureen Harris
Closed my account. Branch in Edgewater Florida has been closed since mid December. Unacceptable way to do business,
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March 2021 by derek tapp
I am so sick of Bank of America and their junk ATMs. I've had my limit I'm going to cancel my credit card I'm going to cancel my checking account my savings account this Bank is the worst bank that there is.I've been with Bank of America for 12 years and they have gone directly down the hole like by far the worst experience I've had my entire life dealing with banking. This is the third time that this ATM would not let me deposit any money even have it on when it doesn't function properly the bank itself is temporarily closed because they want to increase the spread of covid by funneling all Bank traffic into their main banking establishment instead of keeping it spread out their forcing everybody to pile up into certain Banks make everything work they've done nothing to benefit the community or their own business. Today was the last straw for me I'm so done.I got some other choice words that I would love to put all over this but I'm going to be the mature one and just stop using this thing all together and I remember recommend others follow.
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February 2021 by Christina Hewett
Closed at the Edgewater location and have ONE lane open at the New Smyrna Beach location which you can imagine is wrapped all the way around the building and into the publix parking lot. This has got to be the worst service I’ve ever seen!!!!
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August 2020 by Laura Hendry
Always an issue with the ATM! As it is, of most BOA's, the one in this shopping center and the one on state road 44; you have no choice but to exit your vehicle to get to the ATM. And, if you are lucky, it works when you need it. Most days, it usually has a problem. With the bank being closed, you would think passer-buys could be made aware from the road as to whether or not it is in fact "working" properly!
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February 2020 by Alicia D
Great place to bank!
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March 2018 by Dan Klasel
For three of the last five times I have visited this branch there either has been no Teller or they've been too busy to acknowledge my presence.
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January 2017 by Joe Jacono
Big banking conglomerate they doesn't care about its customers
