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March 2024 by Shirley Morisi
Night shift workers are amazing. Always have a smile
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March 2024 by TxRenee
Food is never consistent but whatever. My main thing is the staff is horrendously unfriendly. I have never received a good morning even when I say it first, I never get a “have a good day too” when I say it first. They never smile and look like they hate everything and everyone. I ordered a large ice water this morning. They gave me a medium, so I politely let them know I asked for a large and gave it back (I usually wouldn’t do this, but they are charging for water now, so if I’m paying for a large, I expect to receive a large) she made such a stink about it. Huffed and puffed, slammed her hands on the table, and then got my water.I’m fine as I don’t take things like that personally, but imagine customers who have anxiety over asking to correct an order, how would they feel with that type of reaction? You are working in customer service. If you can’t put your personal feelings aside to provide a stranger with kindness and friendliness either go home for the day, or don’t work in customer service. I have been in CS for over 6 years and never once have I acted like this.If this was a one time thing ok I get it, people have bad moments. But I’ve been coming here for 6 years now, and it’s every* single person in that window who has acted like this. I’m done giving them chances. Do better Dunkin. I’m done with this place.
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March 2024 by Joseph Mckee
Ordered 3 sandwiches and asked the server if I had everything, she said yes and I went home, only had 2 sandwiches, Not
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February 2024 by Noah Watson
Absolutely the worst Dunkin’ Donuts. Over 20 minutes waiting time on average per order. Do yourself a favor order ahead 20 minutes before you plan to arrive.
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February 2024 by Dannys Caez
Hello
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February 2024 by Tyler Mustard
I dont know if all the staff are as nice and fun as Leah and Bianca are, but they were definitely incredibly helpful and made the dunkin experience a good one.
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February 2024 by star wars
Got avocado toast, would have been better if the toast was actually toasted. Hashbrowns were good.
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January 2024 by James Simpson
Today I added a chicken sandwich with no cheese and a coffee. I got home, took a bite, and I thought it was a piece of rubber that I bit into. Nastiest chicken croisant i ever had. I will never order anything but coffee.
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January 2024 by Hal Wilkerson
Danielle is such a sweet girl, and I think this is probably the third best dunkin in the Edgewater/New Smyrna area, but they have a lot of work to do. Sierra for instance is entirely too authoritative when it comes to her employees discussing things with the customers. I just want to have a nice conversation with Danielle but that’s just not something this establishment offers. My order is usually not correct and when it is, it tastes like you forgot to add the coffee to my water, or is it ice to my coffee? Figure it out, Dunkin.
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January 2024 by Cynthia Thompson
this store needs some
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January 2024 by Meghan Scrivener
At this location, there was an hour wait in the drive thru for no apparent reason. The lady at the window tried to argue with me that a vanilla bean coolatta was made with cinnamon sugar and caramel in it (which is just not true at all) and I informed her that that's not true, but she argued that the girl who made it had been there for years... I used to work at Dunkin, so I know how to make a vanilla bean coolatta... And my child, who was going to drink the coolatta is allergic to cinammon. So, I had to have them remake it. Then, when they remade it, it had caramel in it, still... So, I had them remake it again since I just ordered a VANILLA coolatta... I spent an hour and a half waiting and arguing for mediocre fast food and I'm more angry at myself for actually enduring that instead of just leaving. Fix the drive thru and educate your staff, please.
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January 2024 by Anne Garza
The worst customer service EVER! They don't care that there are customers at the counter,every customer has to wait so they can take care of the window. Last time there , they had 4 people on the window and we all had to wait at the counter. One time the employee told me I had to wait until she was done mopping the floor behind the counter. I will never walk into that place again ? ?
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January 2024 by Semper Fi
Good iced latte.
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January 2024 by Brianna Ciccone
Great fast service even fast now that I figured out thy have a Mobil
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January 2024 by Donna Nichols
Love the staff & service!!