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January 2024 by Scott P
Super friendly and helpful staff. McKenna is a delight to work with. The units and enire grounds are very clean. Welcome package is a very nice touch. I highly using CubeSmart.
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January 2024 by John Ehrhart
Wish I could give this zero stars, Don't bother spending the extra money on climate control units. All of our fabric and clothing molded because our specific hallway was a lot warmer than everybody else's and you pay extra for insurance just for them to kick back any claims because you wave your right to pretty much any damage caused by mold. Even no, they had a giant humidifier machine in our hallway for months because of a water problem. Will never rent from this company again. We lost at least $1,000 worth of stuff.
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January 2024 by Douglas Schrank
Very efficient and convenient were the people onsite. Had trouble with the online application. Entered vehicle info twice and credit card once, neither took so that was a total waste of time. You should fix that.
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January 2024 by JP YORK
It all starts with your wonderful staff and Makenna Brookbank she is hands down the best ever and I have been with these units since 2006 going on 18 years she is right of what Harry the original manager had in mind with this place. I am very happy and she is all the reason !!!
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December 2023 by KAREN HOWARD
When we came to the Edgewater facility, Shelly was amazing, pleasant, informative and professional. She answered all our questions and was always available when needed. Our unit served our needs, was clean when we started and was left in the same condition. Our belongings were exactly as we had left them.
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October 2023 by Patricia Woods
I have a storage unit here and the staff are very nice and willing to assist me with anything I need
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October 2023 by Krystal Corritore
Makenna was super helpful and friendly and the location was very clean and easy to access.
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September 2023 by Alicia
DO NOT USE THIS COMPANY!! I am writing to inform anyone that is considering using CubeSmart, NOT to use them. In the 16 months that I have been a customer, I have had an 80% rate increase without any reasonable notice informing me of this (a postcard 1 week before my billing date that my bill will be increased by $50 is hardly a sufficient notice). After speaking to another reputable storage company in the area, they informed me that CubeSmart is NOTORIOUS for rate increases every 90-120 day and quoted me $90 less for the same sized storage unit. MORE importantly, they only do rate increases either annually or every other year and no more than 10%. CubeSmart has a horrible business model and does not prioritize customer service AT ALL!!
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September 2023 by Jean Peck
This is the 2nd time we’ve used CubeSmart as a convenient storage solution. Makenna took excellent care of us and even found us a great-savings unit! She’s a gem! We love CubeSmart for it’s safe and convenient location!
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September 2023 by Robert Wilkiw iv
Great staff.. clean unit. Very accessible from my office
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September 2023 by Amanda
I deleted my original one star review after speaking with Fernando about my unit, but I am putting it back up. I have been paying for a climate controlled unit for what will soon be three months. My unit is NOT climate controlled at all because the air conditioning is broken. I have visited the office multiple times and was told that I would be called with a plan to fix this and NEVER got that call and the ac is still broken. Filter on the ac unit looks brand new and is dated 10/2022 meaning it’s like been like that for almost a year. BROKEN! The ducts are disconnected too. I have called the corporate office twice and have not been called back by them either. You can’t offer and make someone pay for climate control and not give that to them and then just expect for them to move everything. I am so disappointed in the customer service and handling this situation. They have even blamed the AC company saying they dropped the ball. NOPE the responsibility is on the management of the Edgewater CubeSmart. Fix the AC. I’m not asking for much. Just to get what I am paying for. You guys pride yourselves in your climate controlled units and customer service yet it has been nothing but terrible. Not fair. Very very disappointed. I paid people to help me move. Now I will likely have to pay them again to move out of this unit so my stuff won’t be ruined in the hot and him is Florida weather. No thanks to CubeSmart and the management here. :/
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September 2023 by Benny Hood
Clean facility/easy access/secure location i would definitely recommend to anyone in need of a storage this is your place to go. ????
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September 2023 by Brian McGuire
Got 1 storage unit and reserved another for 2 weeks later for moving. Was told I will pay administration fee once but was charged twice.
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August 2023 by Val H
The facility closes to the public from 10pm to 5am. They will lock you in it if you're not out prior to that time. Staff will literally follow you around and stare while loading/unloading your unit. Extremely intrusive.
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June 2023 by Cheryl Fink
Easy to rent. Front desk is nice. Storage is what I needed. Close to home. Clean. Hours to access are reasonable. Price was supposed to be $68 but was quoted $85. They discounted to $68 but then added an initial one time set up fee to bring it over $100. Next month was back to the $85 again. Only needed 2 months for teacher stuff storage. Lesson learned for next year.
