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June 2025 by Jesse Esparza Aguilar
I'm glad for the quick turnaround time for refills and new prescriptions from civilian doctors. They have shortened the for filling the prescription from a 3-day turnaround time to the shortest I've experienced of 5 hours! Keep up the good work, and keep on smiling!
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February 2025 by Andrea
Went through the drive thru, asked if there were medical devices available, you cannot just buy something like at CVS or Walgreen’s, it has to be prescribed by the doctor. We are not active duty, disabled veteran and wife. You might want to call the pharmacy for more information.
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January 2025 by Penelope MacPherson
Usually the satellite pharmacy is great but twice now I have gotten the computer call saying my prescription is ready for pick up and I get there at noon or before and they are closed and barriers are up. Why send out the call when you are closed?
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April 2024 by Marion Rubin
We’ve used ESP since 2021 despite rumor of long turnaround we always found very efficient having filled scripts NHP before. ESP now automated system eliminates long ph time just great thankS Eglin satellite, pharmacy
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April 2024 by Baillee Fuller
Worst pharmacy I’ve ever had to deal with.
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February 2024 by Katy Dunbar-Bartlett
I have been trying to refill my rx's for over 2 wks constantly call the satalite pharmacy no. 8000 it doesn't pickup. I need my blood pressure meds and I don't know how to contact them on any other tel no that will pick up. Scarey customer service fir satalitte pharmacy near the BX
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August 2023 by Jonathan Campbell
Extremely slow and processing time can be 3 days to a week. Lines are very slow moving.
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April 2023 by felicia mason
This is this has to be the worst pharmacy that I've ever encountered. You can't make changes without making sure that everybody knows the new processes
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April 2023 by Maggie Pipkin
My doctors office has sent Eglin my prescription 3 times and they can't find it,my doctor, s nurse is going to try again on Monday.
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April 2023 by Danielle Roos
As everyone has stated, the lines are always sooo long. My major concern is that once you're in line...you're stuck there. I thought my expectation management of an hour was reasonable until it went longer and I had to pick up my child from school. Nothing more stressful than being stuck in a line.
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January 2023 by Ken's Dash Cam Adventure and such
Oh wow. Been using Eglin hospital and pharmacy over 10 years and there is a definitely decline in service. The recent renovations, while needed, did not improve the process for the customer and the new MHS Genesis system is inferior to the old TOL. You’re going backwards Eglin 96 MDG but I hope this is just a bump in the system and things will be better. On the bright side at least your not Eglin Labs…my last visit was 1hr 45 mins from ticket pull to exit
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January 2023 by June Johnson
This is terrible service. I activated 1 prescription and refilled 2 other ones on a Thursday. The voice-mail said they would be ready after 1200 on Tuesday. I go on Wednesday to get them the guy rudely told me there was no record of me calling in a script. So he almost called me a lair because he said he couldn't see where I even called anything in. Okay all I want to do is go sit in line for an hour or plus to get up there to tell me that I don't have anything. I wasted my lunch break on this. The funny thing is after I get back to my office I get another call that said my prescription is ready.
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January 2023 by Shonta Alexander
Although I really appreciate the benefit, the lines are way too long for way too long. They need to implement Chick-fil-A's process. Whatever is being done now is inefficient.
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December 2022 by Sylvia Kleppinger
I have been twice to the satellite pharmacy since it has been remodeled and each time I spent a little over an hour in line! How has the remodel helped???? Calling in prescriptions has not been easy since it doesn’t allow doing a refill but goes to a person at the pharmacy who can’t refill anything. I use to use the portal to do refills but since that was redone it is a disaster.
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December 2022 by Joe Capelotti
There has to be a better way! I cannot believe the money spent on the on base pharms and this has increased the customers wait ten-fold! Can we look into this process and better it for everyone? This is the line after 1 hour in it.
