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August 2023 by Jonathan Campbell
Extremely slow and processing time can be 3 days to a week. Lines are very slow moving.
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April 2023 by Danielle Roos
As everyone has stated, the lines are always sooo long. My major concern is that once you're in line...you're stuck there. I thought my expectation management of an hour was reasonable until it went longer and I had to pick up my child from school. Nothing more stressful than being stuck in a line.
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January 2023 by Ken's Dash Cam Adventure and such
Oh wow. Been using Eglin hospital and pharmacy over 10 years and there is a definitely decline in service. The recent renovations, while needed, did not improve the process for the customer and the new MHS Genesis system is inferior to the old TOL. You’re going backwards Eglin 96 MDG but I hope this is just a bump in the system and things will be better. On the bright side at least your not Eglin Labs…my last visit was 1hr 45 mins from ticket pull to exit
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January 2023 by June Johnson
This is terrible service. I activated 1 prescription and refilled 2 other ones on a Thursday. The voice-mail said they would be ready after 1200 on Tuesday. I go on Wednesday to get them the guy rudely told me there was no record of me calling in a script. So he almost called me a lair because he said he couldn't see where I even called anything in. Okay all I want to do is go sit in line for an hour or plus to get up there to tell me that I don't have anything. I wasted my lunch break on this. The funny thing is after I get back to my office I get another call that said my prescription is ready.
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January 2023 by Shonta Alexander
Although I really appreciate the benefit, the lines are way too long for way too long. They need to implement Chick-fil-A's process. Whatever is being done now is inefficient.
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December 2022 by Sylvia Kleppinger
I have been twice to the satellite pharmacy since it has been remodeled and each time I spent a little over an hour in line! How has the remodel helped???? Calling in prescriptions has not been easy since it doesn’t allow doing a refill but goes to a person at the pharmacy who can’t refill anything. I use to use the portal to do refills but since that was redone it is a disaster.
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December 2022 by Joe Capelotti
There has to be a better way! I cannot believe the money spent on the on base pharms and this has increased the customers wait ten-fold! Can we look into this process and better it for everyone? This is the line after 1 hour in it.
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December 2022 by Ronnetta Graham
I waited almost 1hr to get my medicine that was confirmed to be picked up on a Monday. Went to window was not availble was asked to come back the next day. l waited another 40 mins to get my meds again still not availble. I get a call on Friday to pick up my meds.... the line is again all the way out to the class six... so I go to the side if the building cause I dont want to wait in that line again. Lucky me someone was picking his meds up by the side of the door. I asked if my meds where there and explain the situation lucky me she comfirms my meds are filled but I have to wait in line AGAIN!!!! Now here I am again in line for the past 30 mins... and not even halve way there.?
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December 2022 by Doug
Spent 90 minutes in the drive-in line only to be told, there was a problem with both their computers and their text and email notification system. Told to come back and the scripts may be ready tomorrow. Thanks for making life more difficult!
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December 2022 by Archie Leggett
I hope other retired military are having better service getting prescriptions filled thru Eglin Satellite pharmacy. I just tried again the on line listed phone numbers. No answer or recorded message. I will have to use a local civilian pharmacy again.
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December 2022 by Wayne Burdette
The individuals are always very helpful. I wouldn't want there job for anything! But I do want them to know how much some of us appreciate them and the job they do.
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November 2022 by BJ Mello
Doesn’t deserve a 1! I needed to speak with someone and got put in line starting at 31, made to 18 jumping up & down in rotation for an hour then suddenly call dropped so called back and started at 31 again. Problem is I got text stating I had 2 scripts ready for pickup however I called in 3. Pathetic is the word with you guys!!!
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October 2022 by G Nk
3 hours on the phone calling ALL the numbers they provide to just have them cancel a prescription that was sent to them incorrectly. CANT REACH ANYONE! THIS IS COMMON SENSE 2018!
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June 2022 by sonya findley
The staff here is extremely helpful and quick, even in the new temporary building, thank you for helping my family in our weird situation from base to base. You all rock. Thanks again.
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April 2022 by D Gresham
The female Airman working at the pharmacy today, 11:30 am was rude! No greeting. Asked a question about the meds with a very rude response!!
