-
July 2025 by J Vara
Pick up and return were very easy and quick. Customer service was excellent. Very nice new clean car!
-
July 2025 by LaDarius Young
Mattie was GREAT! I love her!
-
July 2025 by kevin marra
Easy check in - the agent - Robin - was so genuine and kind. She took the time to ask what our plans were for our vacation so our vehicle would be right for our trip. She treated my son with such kindness that he talked about it all week and was hoping to see her when we dropped off our vehicle. I appreciated the young lady in the parking lot that helped during check in and the gentleman that was there directing us where to park. They both asked us how our trip was and if we enjoyed the rental. Again, It did not feel like it was scripted but it felt genuine.
-
July 2025 by steve ratzlaff
Our plane was 4 hours late to Destin. Employee waited at rental counter until after 2:00AM to make sure we got a car. It was greatly appreciated! Car was great and rental and return process were easy! Would highly recommend!
-
July 2025 by Carol Sabatino
Car had cigarette smoke smell. Small for our needs even though it was an upgrade. Was good on gas mileage.
-
July 2025 by A2ron
Lauren (manager) called with bad news about a safety recall on the vehicle we had rented for a super busy 4th of July weekend. I was stressing but she tended to my needs and took care of it in a professional and caring way! Very accommodating and excellent service!
-
July 2025 by Benjamin Vega
I got stranded on Destin and I was forced to get an exchange and this location wasn’t giving me a comparable sized vehicle. I originally purchased roadside assistance and protection. They refused to give me a mini van stating that they would get in trouble for even giving me a Durango
-
June 2025 by Jan Breheny
Rude customer services reps. Car broke down on day 2. Took all afternoon to get another one. One of a three day trip was ruined!
Nice replay but you never get back to us. We have tried mutiple times with zero response!!!
-
June 2025 by Carla Hernandez
We always get great service and the cars are always very nice.
-
June 2025 by David Guerra
Worst customer service experience ever
-
May 2025 by Doug Schuele
Check in & check out were very easy.
-
May 2025 by Nick Bauer
Renting and returning the car was very easy. Staff on both sides of the rental were friendly and helpful.
-
May 2025 by Xavier Daniel
Best customer service experience! Highly recommended!
-
May 2025 by Justin Eggers
Sheila was a huge help on Sunday, May 18, 2025. Extremely friendly and patient through the check in process. Started our vacation off the right way!
-
May 2025 by Michael Bartlett
It is very frustrating, trying to communicate with Enterprise (customer service people), whose primary language is other than English. I get that it's cheaper to employ this demographic, but I'm not having a casual conversation at a party -- I'm trying to conduct business. Enterprise demonstrably cares more about bottom line - than their patrons having clear, concise communication with their front line employees.
Tried, yet again (actually several times) to get someone on the phone -- at the location as I was asked to reach out to, by customer service somewhere in the world -- and looped right back to them... I don't know how to successfully communicate with this organization. Standing by for my AI, or system generated response to this..............
Just read the response from my earlier exasperation in dealing with this rental (please go to enterprise.com to contact us...)
ARE YOU KIDDING ME??
