Samsonite is a highly regarded luggage store known for its exceptional customer service and knowledgeable staff. Customers have praised team members like Dallas and Kori for their friendliness, patience, and willingness to go above and beyond. One customer shared a heartfelt experience where Dallas and Kori helped open an old suitcase with a broken lock, demonstrating their dedication by trying multiple combinations until they succeeded. Their efforts reflected the store's commitment to customer satisfaction, leaving the customer amazed and grateful for the assistance provided without any charge. In addition to the outstanding service, customers have noted the extensive inventory available at this location. Shoppers have had positive experiences with other staff members like Julio, who provided valuable insights and guidance when selecting luggage. However, some feedback pointed out a minor inconvenience regarding warranty repairs, which required a trip to the store and a fee for fixing a new suitcase. Overall, Samsonite is recognized for its excellent team members who showcase what true customer service looks like, making it a preferred destination for those in need of quality luggage and assistance. Customers feel valued and appreciated, ensuring they will return for future purchases.
Dallas & Willow were PHENOMENAL!!! Kudos to you both for your knowledge and hospitality!!
Thanks for the guidance and explanation of the differences in the luggage models~
December 2025
Needed some suitcases on short notice and had an excellent experience with Dallas today. He was exrremely friendly and helpful and suggested the best option to fit the somewhat unique carrying need I had.
Dallas is the kind of team member Id want on my staff. Promote ahead of peers.
August 2025
A lot of styles. Had some very good prices. Was able to find what we needed.
