-
March 2024 by Liliya Eltantseva
This is definitely my favorite shoes store now! I love Steve Madden shoes and the service is always great!
-
September 2023 by jennifer irving
Not really for me but great for sport shoes
-
December 2022 by Frank
Staff were so helpful even during Black Friday weekend. Store was super busy and associates were willing to assist my wife and daughter with styles and sizes, and in ordering an unavailable item online. Could not have been more pleased with the quality of the boots, but having the team all work together seamlessly was impressive. Great store, great people.
-
November 2022 by Rita E
Love shopping at Steve Madden. I can always find something that fits my style.
-
September 2022 by Ketan Moran
Helpful staff and buy 1 get one 50% off. Great selection!
-
August 2022 by Lala E
Love shopping at Steve Madden. I can always find something that fits my style.
-
February 2022 by Samara Rocha
This store has the absolute worst customer service. I placed an order the store helped me the following day when I received the wrong item I called and spoke to an assistant manager named Genesis. Explained to her they had shipped me the incorrect shoe. However, she refused to re-charge me to ship the correct shoe! I needed the shoes for an even the prior week and was traveling. Let’s talk about an unreliable store when it comes to your merchandise being shipped accurately. The assistant manager explained that the policy was that she can only ship a shoe when I return the other even if I am willing to pay again!However, that policy is completely inaccurate because I called the corporate office. The correct policy is they are not allowed to send a shoe withoutNOT charging the customer. I called the store in Boca and they fixed the situation and found me the shoe in a different location and expressed shipped it to me! This store should be retrained on store policy and receive proper training for customer service, this is exactly how a brand will lose customers.
-
June 2021 by La Oaxaqueña Jose S
(Translated by Google) The only small place where I did find the shoe size I was looking for, ?(Original)El único lugar pequeño dónde si encontré el número de zapato que yo estaba buscando, ?
-
January 2020 by Young Entreprenuer Networks
Genesis Novoa is absolutely amazing and has great customer service skills. 5 stars!
-
November 2019 by J R
Great quality, great employees and great prices . There nice and respectful they aren’t consistently behind you . Employee Anthony helped me out with choosing my shoes I purchased and he made sure I was comfortable.
-
April 2019 by JJ Rios
Great quality, great employees and great prices . There nice and respectful they aren't consistently behind you . Employee Anthony helped me out with choosing my shoes I purchased and he made sure I was comfortable.
-
February 2019 by Lacey Faris
I decided to check out a Steve Madden store because I watched the documentary Maddman. Watching what Steve Madden has been through as a person and entrepreneur made me want to buy shoes from his company, because it seemed like there was a lot of thought and care put into every shoe, every customer and every store, even though he has created a billion dollar empire. I was not disappointed with my experience at the outlet store at Ellenton. They offer first class customer service from fit to style and function.The entire staff was friendly, knowledgeable and helpful. The assistant manager went out of his way to ensure I had a wonderful experience and walked away with shoes I love. I will definitely be back!
-
February 2019 by Ray Sutphin
Great staff, very helpfull.
