-
January 2024 by Gary Olszewski
This place is so slow. Waited 40mins nobody ask me anything just standing there. 4 other custmers waiting with me. Poor!! Do better
-
December 2023 by Haley Goodson
Went in at the last minute with a big issue and Deon was a rockstar and solved it within 15 minutes… if that. My husband I thank you! He deserves a promotion!
-
July 2023 by C Paul
Our rep was Aaron. He was pleasant and patient. When we arrived he told us that when his client comes back he will have to take care of her (she left and had to come back). Which, we were fine with. When she arrived he was almost done with us so he continued with us but still tried to help her. She was an elderly lady and he offered her a seat by the counter while she waited.
-
June 2023 by Joe Duffy
This store deserves 5 stars across the board, the manager Billy went above and beyond to make sure I got what I needed. Second to none service.
-
June 2023 by greg rumble
Only a short wait. I called ahead and Jeff was helpful and knew exactly the solution that was right for me. Store had lots of phones to choose from in all price points. From my observation of the employees while I was there, they were patient, attentive, and spent time explaining the options and features to the other customers making purchases. My transaction experience was quick and efficient. I left having everything I needed. This store is a good representation of what a phone store should be, and a good example of great customer service.
-
June 2023 by Home Pro Solutions LLC
T mobile has to be the worst company I ever dealt with, and then you get these bozos working behind the counter to complicate matters. The " manager" is only there on Fridays, but if you go there on Friday he is always in the back room on a conference call. I was there five times for a billing problem they created and didnt know how to fix, I was told I should just pay a bill that I didnt even owe. Totally unprofessional,
-
May 2023 by Mike K.
Terrible customer service and a manager who is always on a conference call. Beware of these ripoffs.
-
May 2023 by Saeed Darya
Having one rep working on Saturday means long waits. The person at the counter was nice but it still takes a long time to get in and out.
-
May 2023 by Lisa Sphatt
I was lucky enough to be serviced by Aaron Dejarnette a couple of weeks ago. I walked in stressed because my screen stopped working. He quickly found me a phone in stock that I wanted. Then he creativity helped transfer my information from one phone to another. He calmed my nerves and assured me the transfer would capture all of my information. Due to having a ton of photos on my phone the transfer took over an hour. He continued to be friendly and professional while helping other customers. Always checking in to ensure everything was going smoothly. I appreciate his professionalism and the conversation. This store will definitely become my home store for all of our T Mobile needs. Also note, the rest of the Tmobile team were busy helping many customers, each one was outgoing and helpful. Every customer left satisfied and with a smile on their face. GREAT JOB TMOBILE. THANK YOU Aaron. I will highly recommend your location to others!
-
April 2023 by Dena
I won't recommend T-mobile to my worst enemy. Terrible ALL AROUND from sales to corporate
-
April 2023 by Suzanne Bloom
Aaron was extremely helpful to me and the other customers.
-
April 2023 by Cat J.
Worst service ever! Don't waste your time go to a corporate store. This is a third-party store. Their information is not current tried to get me to pay a $200 bill saying it was past due AT&T. I was on the phone with AT&T they're saying there is nothing DUE! Aleah was rude, called me a dude told me to grow up because I was not willing to pay a bill that was not there. I had a zero balance. She got up and walked to the back and refused to help me. I left went to a corporate store and was helped very professionally their staff.
-
March 2023 by Mindy Whalen
There are no words to describe these amazing people at this store. I was in the store in the process of buying new phones from I believe his name is Garret when my husband and two kids left me to go pick up our other kid from work. I called them from the store to find out what color phone my daughter would like and during the phone call my family was in a pretty horrific auto accident. I proceeded to completely freak out and panic and yell and scream and cry all while Garret? and Tristan did their best to calm me down, call 911, hug me, get me water. Then being I was stuck at the store, after they closed up Tristan took me in his personal car and drove me to the scene to make sure I could be with my family all while I was screaming and crying and panicking. Not only did Tristan get me to the scene quickly and safely, he stayed on scene with me and my family for at least 20 minutes to ensure we were all ok. These two gentlemen went way above and beyond and deserve the utmost respect. They never panicked or got mad, they were solely there for me and my family. Thank you guys so very much, you are definitely special people.
-
February 2023 by richard tomlin
What a great experience with two professionals, Danny and Aaron. We seamlessly switched four lines over from another provider. So mad we waited this ling to do it. Very happy with this store and both employees. Will be recommending to all our friends for phone and internet.
-
November 2022 by Susan Taunt
Enthusiastic, well educated, fun and friendly employees. Answered all our questions. Highly recommend this business.
