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March 2024 by Greg K.
Bought to new love seats from furniture warehouse 1 was delivered bent they tried repair at are house couldn't so took it to warehouse and repair with shims 1000.00 loveseat with shims because it is bent would not replace stay away from this place
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October 2023 by Mike B.
Absolutely HORRIBLE customer service. We have been dealing with Vicky, the manager or assistant manager. It has taken over a month for the delivery of a couch. When trying to get any update on the status, she flat out told me on the phone that she is dealing with other customers and will have to call me back later. Unfortunately they have our money already, so we aren't nearly as important. Save yourself the headache and stay away from this company.
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October 2023 by Kathy Little
Love all the furniture in this store. The service and customer care is exceptional. I love love my sectional and recliner. I am now purchasing credenzas and book shelves. I am very pleased with the quality and price isn’t bad. Thank you!
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October 2023 by Linda Nadeau
I purchased a Living Room set and worked with Sheila. She was delightful! Easy order and delivery and came within two days. And I love the furniture!
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October 2023 by Cheryl Marsden
I went to The Furniture Warehouse to look for a living room, dining room and bedroom set. Winene was so very patient with me and spent a great deal of time with me selecting my furniture. She measured everything for me and helped me pick out furniture to fit my budget! She provided superb customer service! The two individuals who delivered my furniture were very expedient and did a great job! I am very pleased with my experience at The Furniture Warehouse!
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October 2023 by jennifer leisten-nutt
First off doesn’t offer military discount as majority do. Second : bedroom set arrived over $2,500 and didn’t have correct leg piece. Had to wait 4 days until the correct part arrived as the bed could not be finished setting up. Called multiple departments to offer a 10% discount for the inconvenience as there was no place to sleep but the floor. They declined saying they don’t do that. Well I’m not stupid or was born yesterday and yes discounts can be applied they are too rude to satisfy customers. Will never buy or recommend this store and service.And whatever this store says in response don’t apologize verbally but FIX this!!!
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October 2023 by L B
SHOPPERS BEWARE!!! Know that their policy is that you pay a 15% restock fee if they deliver damaged furniture snd you choose to return it. The furniture you receive may or may not be the same quality as what you see on their show room floor. Mattresses have no support at the edges. In other words, the ends cave completely in to which they refer to as "soft edges" not damage. Now go, choose wisely.
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September 2023 by LT Runner
Excellent first time experience! Vicki helped us find what we needed, and when Derek helped us order and purchase our items. We had our kids with us both times and the showroom folks were all so nice and friendly.We bought a matching coffee table and couch table. Great quality. They delivered quickly and on time. Our delivery guys came on a Sunday, and had a very pleasant demeanor and were very professional. Would 100% recommend stopping in and giving them your business. Thank you!!
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September 2023 by Chris K.
We bought a kitchen table, you can't put anything on it or it gets marked up. The sole purpose of a table is to put thing on!!!! The owner will not stand by the warranty of the table and refused to do anything about the junk he sells!!! DO NOT SHOP THERE!!!!
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August 2023 by Maggie arias
Very poor quality. We have had to replace our dining bench 2x now I weigh 150 pounds so a bench should be able to hold my weight. It also takes so long to get a replacement. Would recommend buying furniture from Wayfair, Target etc as they have great customer service if items break
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July 2023 by Mike Pietron
Manager Derek helped us on 7/11/2023. My wife and I walked in, and asked for a specific bed frame and box spring. We were in and out in less than 15 minutes. We will definitely be going here for future furniture purchases. Extreme customer service, and friendliness with my kids. Highly recommend!
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July 2023 by Pamela Veatch
We have ordered a bedroom set, sectional couch, coffee table, dining table, console and entry table over the last two years with not one complaint. Shelly was our sales person and made sure we had everything we needed. Jerel and Leo delivered our latest items and, like all others, were professional, polite and very courteous.
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July 2023 by Kim Bauer
We have purchased furniture here, as well as Rooms to Go (would not recommend) and Hudson’s. We had a wonderful experience at Furniture Warehouse from the moment we walked in the door and were greeted by Jennifer Healy, our sales person. She displayed extraordinary professionalism, but moreso patience, with us, clearly too many differences in likes//dislikes. One end table was not going to be in stock until August. My husband picked up the coffee and other end table. Coffee table assembly was a breeze…very user friendly directions. The end table was damaged. However, they told us to use it until the replacement came in…yyaaayyyy the quality of furniture was incredible for the cost. If you’re from NY, this is an upscale Bob’s, but same great prices! Recommend highly.
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June 2023 by Audrey McLauchlin
Shellie has been awesome to work with.The bedroom furniture we bought looks great. Delivery and assembly was first class also. Extremely happy !
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May 2023 by Marilyn Knowles
I want to thank TINA for helping Jim and I with our furniture purchases. She was very professional. And, we love our furniture .. media table, love seat, recliner!
