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April 2024 by Gretchen Hull
This place has only gone more downhill since I moved here 6 years ago. No drive thru. Usually only one teller open and always a minimum of 4 people in line. The staff always seems annoyed with customers trying to get their money like they own it. You’d think for a growing area they’d be adding a teller or a drive thru but it seems like they are trying to phase out in person interaction (also known as cash). Even Regions down the street is nicer than BOA and they are a large bank too.
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October 2023 by joseph chesmond
Absolutely worst service ever. Unless you have 1hr to wait and try to cash your check this is the place to join.
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September 2023 by Alexey Semenov
I was very glad to visit your bank, while I was standing in line, they approached me in Russian and advised me, which was much more convenient for me, Because this is my native language. Many thanks to the employee who speaks Russian.??
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August 2023 by Marko Sopper
I can only say good things about the service. We were given excellent advice for three quarters of an hour. Thank you! Steve gave us good advice.
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May 2023 by Russell Knox
Customer service has reached its lowest. Cant even get someone to look at you when they say No. Just trying to deposit a check to fix my house from Hurricane Ian. Cant do it because my ex lives 3 hours away and needs to be present. Im fixing my destroyed house, not running away. Been with them for 30 years, absolutely the worst experience in banking in my life. Take your money elsewhere. Unless you like incredibly poor customer service.
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December 2022 by Kasey Srita
Jeff Quattrucci is an outstanding human being and a phenomenal banker. He was instrumental in keeping my small business open when we were in dire times. He is a gentleman and a scholar. To those reading this I hope you get the opportunity once in your lifetime to meet Jeff, he goes and above and beyond for his customers. God bless you Jeff. ??
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December 2022 by Carolyn Bennett
Met with Miss Diana today to open an account, she made the process a breeze! She was kind, helpful, and knowledgeable on any questions I had. Thank you for the great service.
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November 2022 by Ursula Pardy
Drive thru is horrible!!! You can’t see the screen! You would think SOMEONE would be smart enough to fix that! Concrete curbing is NOT VISABLE!!!! And not needed. I damaged a tire!!!!
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September 2022 by Steve L.
Very helpful on a Saturday near closing time! For that I'll give 5 stars!! Thanks!
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September 2022 by Matthew Bayliss
Every time I get paid there's always an issue with getting access to my paycheck. Every single time not to mention half was taken. Any time I try and do almost anything they lock my card and I have to jump through hoops to unlock it. Worst bank I've ever had. And answer the phone please
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September 2022 by Allen Roth
Don't go to this particular location. Open a different bank account if you live in the area. It will save you alot of stress over the years.
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April 2022 by Linda Zebley
So glad I bank with Englewood bankThis place has the worst customer service I've experienced!
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February 2022 by Paul Chebator
TERRIBLE. Went on line to book an appointment. Nothing available through February!!! Have a family crisis and need to see someone asap. So much for quality service and customer care.
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February 2022 by Debra Wiberg
There’s no one to answer the telephone. Pretty unbelievable, when you are serving a community w mostly seniors. I went through the phone loop 3x.
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January 2022 by Cozmo Jack
BOA is one of the biggest banks in this country, if not the biggest, and they don't have any drive through services? Even all of the smaller, local banks have them. Not only that, but they usually only have one teller and I have to wait in line just to deposit a rent check. This makes absolutely no sense... unless it's by design for a particular reason. Yeah...
