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October 2024 by Louise Coyer
I'm 80 years old, a snowbird and on meds for chronic pain. They refused to fill doctor RX that was called in. Saying I hadn't filled in a while. I filled the same RX in April before I left here for up North. Abrupt and rude person on phone. I got frustrated and said "bullshit". My bad. She ended the call and agreed I should go elsewhere. Walgreens here I come. Hope you treat me better. Very unhappy camper here.
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October 2024 by L S
Pharmacist was super nice and helpful, but the support staff was very ride. Wouldn't even acknowledge me standing there.
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September 2024 by Amanda L
Pharmacist Jackie is always amazing ! She truly cares about her customers . She takes the time to fully understand what your going through medically and is beyond compassionate. I can’t thank her enough.
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September 2024 by A B
Needed a prescription filled asap for antibiotics and they told me to come back tomorrow. I came the next day for them to tell me it will be 3 days until they can get it. Why would they not tell me that right away so I can go somewhere else
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August 2024 by harold breun
not a great cvs
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July 2024 by MetaKei Lightheart
I get my prescriptions fill here when I am here. Always quick service, friendly and knowledgeable staff.
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March 2024 by Joyce Estes
CVS would not fill my prescription because ALL of my prescriptions were not with them. It was a controlled substance but given from a local specialist.
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March 2024 by Christian
This location has very helpful staff members. A member opened up a 2nd register to help maintain a very short wait for me. Also, she was knowledgeable about my question I needed to ask.
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February 2024 by Toe “Toe-Knee” Knee
I am rating CVS on the one time I had to pick up medication for a family member. The pharmacy was packed with a long line which went fairly quick. I had a handful of products I was hoping to check out all at once at the pharmacy window. The pharmacy tech/clerk forgot within seconds that she was to ring out my additional products along with the prescription. I told her it was okay I’ll go up front and check out my additional items. When I got to the register there was nobody working it. I hear a lady say check out is over here at the self checkout, which I loath! So I jump in that line for “self checkout”. Once I make it up there the cashier was bagging my items while chatting with the customer behind me not paying attention that she wasn’t going fast enough putting my items in the bag before I scanned the next item! Every single item she had to put a code into the monitor proving it went into the bag! Then she had the nerve to tell me it was my fault I was going to fast? I have used plenty of self check-outs and not ONE SINGE TIME did a store employee bag my items but she insisted!! I said true customer service would be you behind the cash register ringing out my items in a timely manner! The self service checkout here is horrible! I refuse to do my shopping at this store when having prescriptions filled.So far the pharmacy has been great.Hopefully someone in management will realize the retail side needs to focus on the customers needs and maybe add an additional clerk. In the long run you will be making more money by spending a little bit.
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February 2024 by R S
Easy and easy out and they take care of your needs
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January 2024 by Mary
The new “ confidential phone line” in the pharmacy sucks. No one returns calls and it is impossible to call and talk to the staff without getting in the car and driving all the way over,. Whoever thought it’s a better way to interact is mistaken. Especially the senior population who makes up much of this community. Wake-upCVS and hire enough personnel to meet the needs of the people you supposedly care about.
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December 2023 by Rod Ratcliffe
The Englewood store, like most all retail box stores these days, does the best they can with the staff hours they're allowed daily/weekly. I have more patience than many others due to being retired, so my in-store shopping experience is generally very good, even with the pharmacy.My major complaint is what it takes to get through to a human on the phone in the local pharmacy--it's maddening and takes 10 or more minutes, often times longer. This doesn't count getting cut off and starting again. This part of the CVS customer experience is shameful.I have, however, noticed what seems to be an improvement with faster movement through the pharmacy drive-thru, AND friendliness, which is always a bonus.I hope this is helpful to the CVS management folks. We customers regularly experience the general retail pain.
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August 2023 by Ina V.
It seems the people who dispense prescriptions are more interested in having lengthy social conversations with people waiting in line, than actually helping the other 30 folks who are hoping or trying to pick up their own prescriptions. Dispensary people, please just do your job (dispensing prescriptions) and stop focusing on chatting up the inconsiderate people whose sole "social pursuit" is to discuss their biographies with you!!!!
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July 2023 by Tracey McAvoy
Worse pharmacy I have ever been in .
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February 2023 by Nikoli Lambert
And Joy at the CVS pharmacy in Englewood is awesome this pharmacy is the best anywhere around hereBill Swingle
