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August 2023 by Dan Keifer
Very friendly, helpful, and accommodating staff. Thanks !
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April 2023 by Stephen Shaw
They don't answer the phone. Tried multiple times, on different days.
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February 2023 by Joe Taylor
The staff here are always so helpful and friendly, Never mind stopping in here!
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October 2022 by shane kramer
Friendly and quick help
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May 2022 by George Harper
5/3 has always taken great care of me, and this local branch is no exception. Very kind and helpful.
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November 2021 by Paradise Lover
Everyone is very good here. I have used this bank for many years.
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October 2021 by Steve Pardue
Denisa is our all time favorite teller we have ever had anywhere…. She is so friendly and personable…..we just love her.Also Pollyanna is a fantastic personalbanker…. we hope to have her forever. She is so helpful and professional, yet does so in a very connected way..Hilton also does a great job as well, and the newer teller Damien seems just as courteous and seems like a great fit.We do not feel like just a number or an account at this branch…. they really do care and we really do appreciate that. We enjoy getting to walk into this bank every single time.
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November 2020 by Lisa Montgomery
Wonderful team at this branch, always a above and beyond experience. Beth and Denesa know us by name and so does the branch manager. I would give more than 5 stars if I could!
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November 2020 by Big Stan
My 95 year old father had some problems with his account. He made some mistakes but these wonderful folks at this bank were so understanding and quickly resolved the issue. Really over the top customer service.
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March 2019 by David Vet
Apparently branch management is unconcerned with prompt customer service. .as one teller works the counter and drive thru. Long lines inside, and out. The only response, "it's going to be a minute."
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December 2018 by Charlotte Duffy
I gave one star because I could not give zero stars and still be able to write this review. I rarely ever write reviews but am so very frustrated and disappointed with Fifth Third Bank. Customer Service in their insurance department is HORRIBLE!! Customer Service in other departments is practically non-existent on the telephone because you get trapped in voice-jail with no person to help you. Fifth Third Bank has allowed our flood insurance to lapse and have not paid our premium from our escrow. They have called us 3 times for the insurance provider's name, etc., which we have provided each time! What a circus!!!
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October 2018 by D Delong
excellent customer service but corporate office should have more staff here. sometimes not enough employees on floor
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February 2017 by Patsy D
Know me by name. And love the overall experience
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February 2017 by Beverly Byrum
People are nasty.
