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August 2021 by Shay Cross
I had to pop into Trustco to get cash for a business that didn't take a credit card. Adam, the friendly indoor teller, made the experience one of the best interactions of the day. People like that don't realize how much they make the world a better place.
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May 2021 by Lisa Leblanc
Very disappointed with the Bank manager Vic Berger. I was trying to get a mortgage through the bank. I sent all of the information and 3 weeks, 5 phone calls and 3 emails later NO response. If he didn’t have time to review my information, he should have asked another broker to take it on. I have also let the builder who recommended him know how unprofessional he was.
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November 2019 by Paul T.
In the era of "too big to fail" banks Trustco is a diamond in an ocean of coal. This bank has a small town feel. At Trustco in Englewood FL, Vic and Joanne, Manager and assistant manager not only know me when I walk in they know my voice on the telephone. This service is not unique to this branch. I received same quality service from Manager Albert in their Juno Beach FL branch. I have my mortgage at Trustco and a number of other products. Vic and Joanne have always taken the time to answer my questions. Recently I had some technical questions about a product that was raised on a YouTube channel. I called Vic. He gave me his initial assessment but said he would do some digging and follow up. He did so in a timely manner and I was able to make an educated decision about the product. If you want to be treated like a human again and not a number I recommend Trustco. If you want to hear a person at the end of the line and not a machine I recommend Trustco. Trustco doesn't nickel and dime you with a lot of fees like the big banks If you want a bank that has been around for over 110 years, I recommend Trustco. Sound. Professional. Competent. Personal. A good place for banking services.
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May 2019 by Thomas Harrison
Great bank, incredibly helpful staff led by Victor Berger branch manager. They really go above and beyond to help you achieve your goals. I haven't had such a personalized top quality banking experience since I moved from Boulder, CO over a decade ago. Can't recommend this bank and branch highly enough.
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April 2019 by Linda H.
After seeing the one bad review I had to respond. I have had nothing but good experiences with this branch. Very courteous and helpful with my banking needs.
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March 2018 by ray s.
The manager Vic is a moron. He lies and doesn't return phone calls. Left us hanging for 5 weeks on a decision if we got a approval for a construction loan. Finally got fed up with this bank and took are business elsewhere. Stay as far away as possible from this bank.