Build-A-Bear Workshop is a place where customers can create their own unique plush toy by adding outfits, sounds, and scents. A special feature is the ability to record a custom voice message for an extra special touch. The store is also a venue for hosting PAWsome parties for birthdays, office events, or community gatherings, which include a customized furry friend and a Special Heart ceremony. Reviews consistently highlight the excellent and magical experience provided by the employees, who are described as kind, patient, helpful, enthusiastic, and fantastic. Staff members assist in every step, from creating a first bear to replacing hearts, cleaning and fluffing older animals, and ensuring plushies are filled and sewn with perfection. This service makes visits unforgettable and leads customers to recommend the store. Many customers are repeat visitors, often returning for birthdays. They appreciate special offers like the birthday bear gift, where you pay the child's age, and the half-price gift cards, which help with the cost of more expensive items. The overall experience is regularly called a pleasure and a treat, with families planning to return again and again.
Rebekah was great took customer service to a whole new level, she was amazing!
June 2025
The employees were so sweet with my son making his special binky bear. Thank you!
May 2025
I came in with one of you guys bear already and Neo helped us with no problem. Thank you Neo for your patience and not giving up on the three time I really appreciate it this bear means a lot to me thank you again for your service. I really recommend you guys going to her!!!
