Build-A-Bear Workshop is a place where customers can create their own unique plush toy by adding outfits, sounds, and scents. A special feature is the ability to record a custom voice message for an extra special touch. The store is also a venue for hosting PAWsome parties for birthdays, office events, or community gatherings, which include a customized furry friend and a Special Heart ceremony.
Reviews consistently highlight the excellent and magical experience provided by the employees, who are described as kind, patient, helpful, enthusiastic, and fantastic. Staff members assist in every step, from creating a first bear to replacing hearts, cleaning and fluffing older animals, and ensuring plushies are filled and sewn with perfection. This service makes visits unforgettable and leads customers to recommend the store.
Many customers are repeat visitors, often returning for birthdays. They appreciate special offers like the birthday bear gift, where you pay the child's age, and the half-price gift cards, which help with the cost of more expensive items. The overall experience is regularly called a pleasure and a treat, with families planning to return again and again.
Gabby was SO AMAZING!! I did an online pickup with a voice recording and I thought it was too low and she did everything in her power to re-record it and give us a better audio! She was so sweet !! Give her a raise!!
August 2026
Layla was super amazing and i had the best experience all around! went to get my best friend and moms birthday bears! Will definitely be coming back again!
May 2026
The staff was great very helpful great with young kids great place to get a kid a gift
