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October 2022 by Annette Venditti
I want to share my experience as we just endured a very dangerous storm, Hurricane Ian here in our area of SWFL.We are all safe and sound, but many have lost so much....We are headed to Georgia on Oct 11th and I have not been able to locate my lovely seamstress Rhonda and her family.She currently has my mother of the bride dress for alterations and of course my concern for her welfare comes first in our thoughts as I was searching for my seamstress, my husband decided i needed to shop soon for another backup dress.I decided to go to Coconut Point as I would have a few choices there, before I went looking for dresses I stopped into my favorite boutique, Michael Kors and met the lovely Lauren. I quickly told her my story and I'm sure my anxiety was showing, but she recommended a store called Windsor down the walkway. She listened to my story and was so understanding and kind as I really needed to share my feelings. I told her if I found a dress I would return to show her my find.Happily I found a beautiful dress with the lovely staff at Windsor!! Lauren was genuinely SO happy for me I felt so wonderful after a very stressful time the past few days.Lauren introduced me to Sandy who was equally as empathetic so we just talked and took it all in... their kindness and connection along with their professionalism is what made my experience so positive and so filled with love and connection.I will be returning to their boutique after I return from my travels.... Lauren and Sandy you remain in my heart and mind always and thank you SO much for helping me and my family.P.S.The very next day I got a call from my seamstress, Rhonda who is safe and sound with her family.... xoxox
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March 2022 by Joanne LaRocque
I’ve been a customer at this store since it opened and never once had a bad experience. I’m super picky and indecisive but no one on staff has ever shown that they’re annoyed with my way of shopping. Today was a great example, Sandy was nothing but helpful and accommodating and assisted in my recent purchase. Even entertained my interest in watches even though I ended up not going with one, this time. I’m quite happy with my lil bag and will always be back as long as this location is open. Thank you to the other ladies that were there for being helpful as well!
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December 2021 by Rene laurent Hamm
Myrtha love Michael Kors from Handbags to RTW apparel!
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October 2021 by Emily Seidl
Rudest i’ve been spoken to in a long time! i was in the store all of two minutes, picked up a wallet to look at it, and a heavier set blonde woman asked me if i knew where the price tag was. sneered at me as if i’ve never bought a bag in my life. i kindly told her i would not need any help and she walked away laughing out loud. as rude as could be! i glanced at the woman standing by the door who looked back at me like “idk what that was about”. frustrated, i left. i’ve bought only michael kors bags for the past 10 years and this is outstandingly the worst service i have ever experienced from this company.
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October 2021 by Suazo
It was a great experience shopping at this store. Gabrielle 813475 was a awesome sale person. Her professionalism was on point and she was very kind. Keep up the great work Gabrielle, i'll definitely be back to all more items to my collection and the shoe with the matching wallet i got today is some beautiful
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September 2021 by BossWife Suazo
It was a great experience shopping at this store. Gabrielle 813475 was a awesome sale person. Her professionalism was on point and she was very kind. Keep up the great work Gabrielle, i'll definitely be back to all more items to my collection and the shoe with the matching wallet i got today is some beautiful
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May 2021 by Annie Arcia
Today I had the pleasure of working with Jess and my entire experience with her was nothing short of AMAZING! My mother’s birthday is coming up and without meeting my mom she was able to capture her style perfectly. She suggested the perfect outfit for a birthday dinner. From shoes to purse and even accessories. Will definitely be coming back!
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May 2021 by Leah Scott
Sandy was very helpful and very knowledgeable of all the products! She helped me with all my questions and went the extra mile to show me all the products. The store was very clean and stylish. Sandy spent as much time with me as I needed and helped me find the perfect handbag and wallet.
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April 2021 by Suazo Rock
It was a great experience shopping at this store. Gabrielle 813475 was a awesome sale person. Her professionalism was on point and she was very kind. Keep up the great work Gabrielle, i'll definitely be back to all more items to my collection and the shoe with the matching wallet i got today is some beautiful
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May 2020 by Walleye Ry
I went to the mall shopping during Valentine’s Day and when I entered Michael Kors at Coconut Point, I was given a warm greeting. The staff helped me find a gift for my wife and she wears the bag everyday. I’m extremely impressed with their level of professionalism and genuine service. I look forward to shopping with them soon.
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May 2020 by Cory Goldman
Ive been shopping at MK- Coconut Point for years, I enjoy working with the staff. I cant wait till they reopen.
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March 2020 by Gina Calvano
Michael Kors, Coconut Point Mall, Estero, Florida is my go to for all things MK. Janet Urbina, Sales Supervisor, goes above and beyond every single time. Whether purchasing in the store or ordering online for me, she never disappoints. She is very proactive in sending me pictures of new product that's just come into the store and finds my requests elsewhere if need be. The cleanliness of the store is exceptional and the displays are beautifully executed. All in all this is one of the greatest Michael Kors stores I have ever shopped at!
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March 2020 by yalena perdomo
Costumer attention at this story is very pleasant .
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March 2020 by Jennifer Bakkar
I love this store! Janet is amazing! I came in last year to purchase a tote. I walked out with a lovely wallet to match my beautiful tote. What I loved the most was that my wonderful sales associate became my very own personal shopping specialist. Janet periodically sends me pics and info on sales and new arrivals. She knows my taste by now, since I purchased a good amount of items since my first visit. I really love that I can have her mail me my purchases so I don’t have to make a special trip up to the store. I love Michael Kors & Janet!!
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March 2020 by Maria T Garcia
Amazing customer service!! I love the people who work here. They go above and beyond every time I go in to shop
