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May 2025 by Ohilda Pereira
Nike sandals,he only used once at the beach and they are all broke on the front i don 't know if they at least give me another pair i have pictures for,is the first time that this happens i always buy there the sandals and sneakers and never happens nothing.
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February 2025 by Trudy Gooddollar
Good service..lots of selections
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January 2025 by Blake Richmond
Huge store. Forget about asking for help. One person working the front and a constant line. My shoes however i got are nice af
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November 2024 by Cami Evans
The customer service was highly disappointing! When I went to check out, the girl at the register seemed like it was the end of the world. She told me the shoes i grabbed were two different sizes in the box (i did not switch them, obviously) but then proceeded to stare at me like i had 7 heads. As a fellow retail worker, i assumed she would be accommodating and try to find the correct shoe for me; but no. She made me go search for them myself as she got back on her phone. I just found the experience extremely rude and unprofessional.
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May 2024 by Kay
Huge selection of shoes. Prices are cheaper than Miromar stores.
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January 2024 by Mike
Not very ada compatable as every isle had something in the middle of it blocking my wheelchair.
Also a lack of larger sizes 13, 14. I found a slipper that fit, but not quite in my preferred color. The only one of all in their selection that fit.
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December 2023 by Mike Verlodt
Not very ada compatable as every isle had something in the middle of it blocking my wheelchair.Also a lack of larger sizes 13, 14. I found a slipper that fit, but not quite in my preferred color. The only one of all in their selection that fit.
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December 2023 by Sue Lavine
Pleasant store
Well stocked
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November 2023 by f seidenii
They suck, and that is probably why they had to shut down.
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October 2023 by Larry Hendricks
Easy online ordering combined with hassle free returns at the store make for a stress free experience.
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September 2023 by Melissa Rowe (Missy)
Always love their clarence items! Quick and easy out! Have a lot to choose from!!
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September 2023 by Barbara Sanders
Had to wait in the checkout line just to pick up a pair of shoes ON HOLD. Watched all the folks ahead of me discuss their purchase, use their credit cards, sign up for dsw points. Then when I finally got to the register, it took less than 15 seconds for the cashier to hand me the shoes and she wasn't nice either. What happened to customer service? This is why stores are closing. Who wants to be treated this way!
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August 2023 by Heli Brb
Small selection
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August 2023 by luis calderon
Great shoe store.
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March 2023 by Camille Clemons
Good evening,On March 5 I went to DSW in Estero, Florida #2938 to pick up my birthday shoes I ordered the evening of March 4. I got to the store around 520pm and decided to walk around to see if there was anything else I wanted to buy for myself. After I walked around for about 10 min I walked to the buy online, pick up in store table. There were two cashiers, Jose and Crystal, and they both had guests. When Crystal’s guest walked off I said “excuse me, excuse me, Do I need to get in line?” She glanced at me and said “yes” and took the next guest. After I waited in line after one lady, Jose finished a guest and took me. I then asked him “is it customary to take store guests ahead of buy online, pick up guests?” He replied that if they are busy then yes. I told him that Crystal took a guest ahead of me after I asked her what to do. I will say noticed that there were 2 other workers on the floor when I was walking around. I told him I would like to then return my shoes and speak to a manager about it. I told him I wanted to Crystal to do my return and I would like to speak to her about what happened. She walked over and I asked the same thing I asked Jose and then I told her she took a guest in front of me. She told me she didn’t see me, which was a lie because we SPOKE. I told her that you did see me and you took someone in front of me, and that I should’ve had to wait given that I paid last night and I was there to pick up. I feel that in that case I should have come to the store to buy them like everyone else. Where was the convenience in that? I asked Crystal to give me a corporate number for me to express my grievance. She then walked off and said “I hope you have a Happy Birthday.” She then walked off and didn’t give me any phone number or speak to me. She disregarded me and disrespected me for no reason. I manage a retail store and I was appalled at how I was treated. I returned the shoes and proceeded to call corporate, after I asked Jose to call another manager over and THAT manager was accommodating and gave me the number and assisted me. That particular manager, that walked over after Crystal walked off, and Jose were amazing! They are kind and listened and apologized. I want to COMPLIMENT their professionalism, given that Crystal had none and was not willing to assist me.I want her not to do that to anyone else and I don’t think you should have her representing your company acting emotionally immature and unprofessional. I would hope that you rectify this situation so she doesn’t upset another person and ruin their birthday. She shouldn’t work there.Thank you for hearing me out.Sent from my iPhone
