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December 2023 by Brett B.
I could not be happier with the exceptional service I received from Carlos. I purchased a new (and pretty expensive) e-bike online a few weeks ago. I use it for exercise, but I wanted the electric portion because I planned to bike from Naples to Estero, and if I get too far, I may need some help getting home, and the powered element would help. The brand I purchased, Maui Bikes, was just what I wanted. Everything was in pretty good condition when it arrived, except whenever I would change gears, the chain would come off--an easy but annoying fix. I assumed the chain was just a few links too long, but being a novice at Bikes (other than my Peloton), I thought it best to have someone look.I called several bike shops near my house, and they all refused to look at it because it's an e-bike (even though it was just a chain issue). They all said to go to Estero Bike Cafe, and I am glad I did. I called ahead and was told to bring it in. No appointment was needed. When I arrived, Carlos was really nice and helpful. It was a pretty simple fix, thankfully, although Carlos did go above and beyond checking the entire bike and found the seat angle was off and some loose screws- all of which he fixed. All this for a very reasonable $35.While I like the Maui e-bike I purchased, when I was at the Estero Bike Cafe, I noticed they sell several similar brands, all for around the same price. For anyone considering an e-bike, the best part of buying from Estero Bike Cafe (in addition to the exceptional service) is they have access to all the parts needed- which will be a challenge if I ever need a meaningful repair with the bike I purchased online as I will be dependent on them for parts. Thank you, Carlos and the Bike Cafe, for your fast, reliable, and reasonably priced service. This morning I enjoyed my new bike for the first time without an issue!
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December 2023 by Stephen W.
Had sticky headset problem with my bicycle and they gave me ballpark estimate over the phone. I had them do the repair and they charged me the amount that they had estimated. Fixed problem. Quick friendly service. Much nicer than Trek. I would recommend.
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November 2023 by Trenton
This is an elite bike shop. They have race level components in stock and on-site as well as access to numerous premium brands such as LOOK, VITTORIA CORSA, and CERAMIC SPEED. They're extremely accommodating and very detail oriented. I will never take my bike to another shop. ¡Vamos Estero Bicycle Café!
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October 2023 by Karen McCaw
The team went above and beyond to help me and to get my bike up and running again!
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October 2023 by Ed S.
Absolutely the best bicycle sales/maintenance/repair business in the area. I bought my bicycle there and when I had my first flat they fixed it immediately and because I bought the bike there the "first flat was on them." When I had problems with a kickstand I brought it over and without question Fidel had a new one put on. The bikes they sell are of the highest quality and the service friendly, of highest quality, and timely. Recreational as well as distance bikers are regulars there. And the coffee is excellent too.
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August 2023 by Audrey LeBlanc
So I've been an avid cyclist for decades. A few years ago I fell into a bit of depression and found myself letting my bike, and myself go. I had a moment of peace through prayer a few weeks ago, just long enough to find a place I felt was more than just a repair shop. The reviews were better than good and I decided to just do it! A week later I'm on my 4th ride and just barely $200 for 3 years of neglect to get up to snuff, and riding better than new. Thank you Carlos and Bicycle Cafe for the sincere, caring service. , I needed more than a tune up, I/ bike needed an overhaul. This will be my go to for my Trek for as long as I own it, and then I will get a new one here! Sincerely Audrey
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August 2023 by Mark Shlien
I just purchased my new De Rosa bicycle from Estero Bicycle Café, and I cannot be happier.My decision to buy at a small, independent shop as opposed to a national chain was pretty straight forward after meeting the owners, Carlos and Fidel. It was apparent they knew what they were talking about, listened to me carefully and provided insightful and thoughtful feedback to some of my ideas. They also have a lot patience (something that was needed), as buying my bike was not a simple, straight-forward task.Working with Carlos and Fidel over the course of several weeks and numerous hours of asking questions and fine tuning my requirements brought me to my final choice...De Rosa! From the beginning, both gentlemen were committed to insuring what was being ordered on my behalf was going to fit me perfectly; the components what I needed for my build, weight and height, and at no time did I feel either Carlos or Fidel were simply interested in a "sale."Honestly, at six feet tall and 200 pounds, I was a bit nervous when the suggestion was made to order a 54 cm frame, but Carlos and Fidel knew what they were talking about...the frame fit me perfectly. No more hip pain, no more suffering! :)If you are looking for a new bike, if you simply have questions, Carlos and Fidel will sit down with you and answer any questions you may have over a delicious home-made cup of coffee. They are great guys, know cycling and I can recommend them without reservation.Bottom Line: Trust Carlos and Fidel...they know! Five Stars for being the Best bike shop around.
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June 2023 by Rogelio Orihuela
Real professionals here. I mean, Fidel is a real engineer. We went to university together and I can say there is no other place I would service my bike than here. Plus coffee.. ?? You kidding me ?These guys are the best in town, hands down.
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April 2023 by Centro Envios Naples
Excellent mechanical service and great human quality from Carlos and Fidel. They have created a great family around the store. Very happy to be part of this group of cyclists who enjoy this wonderful sport with the support of them, riding on Sunday mornings, and to be able to enjoy a delicious coffee at the end of the ride.
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April 2023 by Diane Lehmuller Hardy
Took my 8 year old cruiser there and it looks and rides like new! Very friendly, very knowledgeable and I can’t wait to stop in for a delicious coffee. Cafe open from 8 to noon. Give them a go!
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March 2023 by Joe Flanagan
Awesome service stopped in to see if they would work on my bike on short notice. They were amazing friendly, great mechanic, super service.
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March 2023 by Jade kissel
I don’t know anything about bikes but, I wanted to get an electric e-trike so I found one on Amazon. The bike looked next to impossible to put together so I gave these guys a call. They answered right away told me to come bring it in whenever. They not only expertly put the bike together with no directions but did it same day and for a very reasonable price! The bike was missing some parts which they replaced for me as well. Really kind people and a great atmosphere. I’m very happy with my bike and their service.
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March 2023 by Rand Franklin
If we could give Estero Bicycle Café’ a higher rating than the program allows, we would! Fidel, Carlos and Carolina (serving her world class coffee) shield you with outstanding customer service. The entire team are awesome, taking pride in everything they do. They are extremely welcoming and accommodating. Inside the walls of this business you will find it to be immaculate and well organized, which is an example of the work and care they put into their products/services. New and used bikes are on display, to include accessories and riding apparel to accommodate your every bicycling need. If what you’re looking for is not in stock, they will gladly order it for you.As for Fidel and Carlos, their respective mechanical skills and knowledge…. Amazing is the category to describe them. Their skills have been developed over many years as they are true veterans in the cycling community. They simply are the best in the business!The family at Estero Bicycle Café’ are straight forward and professional. This team works very hard to accommodate your every request and bicycling need. Their goal is to exceed all expectations. It is their esprit de corps ‘group spirit’ that prides themselves on providing customer care with the level of service that will ensure a return visit for years to come. It truly is worth your time, to make a trip to Estero Bicycle Café’. While you there, treat yourself to an incredible cup of coffee.
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February 2023 by Todd B
A good place to take your bike for repairs. I broke some spokes and Carlos got the spokes I needed and got it back to me in 2 days. They are expert bike mechanics.
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February 2023 by Christine Gerbino
Went in today to have a flat tire repaired and received excellent service from the friendliest people. ? We were able to wait while my tire was being repaired, and the mechanic working on my bike (I wish I had asked his name!) found an issue with my brakes and promptly repaired it. In addition, the price was very reasonable - and there is a great coffee bar to enjoy a cup while you wait. Many thanks for a job well done!
