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March 2022 by Vince Petro
Typical medical office clean
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February 2022 by Kelly J
We have been waiting in the hospital for 8 hours. We also talked to another group who was there for 7+hours. Very disappointed with the service and they did nothing to help my friend nor did they check on my friend.
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February 2021 by Full Contact
This was my 1st time at Estero medical Center, I needed to get x-rays on my knee. The young lady at the front desk was very polite and quick to pull up my information and get me in line to be seen. Within 5 minutes I was called into the back for my X-ray. Very very nice young lady named Jackie did my X-ray. Jackie obviously knew exactly what she was doing and had me in-and-out of there in less than 5 minutes. I'm stickler for customer service type things that was very pleased with my experience here especially with Jackie! I am returning this week coming up for an MRI, Lol, I am almost looking forward to it.
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August 2020 by Bertie B.
Let's start with the critical problems. They changed my Dr's orders not once, but twice. Despite my doctor's written orders, they over-rode it and changed the imaging order to reflect what their internal radiologist suggested based on an old report, not the most recent one. This is not just a mistake, it could have been a life-threatening one. They cancelled an imaging that was necessary based on the most recent report, but they mistakenly used the old report. Now let's get to the confusion of the office: had to enter my information into the system not once, not twice, but three times. They cancelled my appointment not once but twice and failed to let me know until I got there. You call, get placed on hold and then they disconnect. After 30 days having not received any report from them whatsover, I had to call, and then have my doctor call to get them to release the report. 30 days is a long time for a cancer to grow while we wait for them to release a report.
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June 2020 by Sharon McBride
Having had to visit the building two times recently, I have been very concerned about their response to COVID-19 and the precaution recommended by the CDC especially about wearing face masks. I understand it is a public facility but all the offices house health care facilities and I would think that the hallways, etc would be under the same guidelines as the individual offices. The offices I have used have adhered, it is just the common areas.
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September 2019 by Robin G.
I got there at 12:00 as asked, went up to desk 5 times after 2 hours of waiting when i was finally taken, the staff person said they should have had me take a prep as soon as I got there. the manager said, "we can give it to you now and in an hour or so we will take you. She did offer to reschedule, but I will never set foot in one of your facilities again. This is one of the most unorganized offices I have ever experienced. The manager and front desk staff should all be fired.
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March 2019 by Terry K.
I hate to complain about a place, but this is perhaps the most inept staff that I have ever dealt with. They scheduled My appt for the wrong day....twice.....and lost my paperwork in under an hour. They are not helpful when they make mistakes and offer no apologies. I'm certain the clinicians are capable, my doctor insists I go there, but trying to get through the front desk staff is nearly impossible!
