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March 2024 by Lara Myers
My appointment was canceled 2x and then deleted for a 90 to a 60 min. The masseuse came in late . I became upset with the very poor quality service and was told to never come back . This is the first time I have ever had an experience that bad and I was labeled the problem. Shockingly bad , very bad customer service. The worst I have ever seen. The customer is always wrong at this company!!!!
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March 2024 by Kathleen Delaney
My friend and I booked two ninety minute massages....one was 70 mins, the other 75 mins; they ran late and did not provide full service time. Neither therapist asked about the pressure and it was unsatisfactory to say the least. The list goes on. Sent an email to the manager...and was given a $20 credit and didn't address all of the issues. Definitely not a "professional experience".
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March 2024 by Edna Glassman-Lackow
Very disappointed with service provided by Jules. Cut my facial short. Spent a lot of time trying to sell products. What a shame. No little neck massage at all. I have heard better things of of other employees there
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March 2024 by Sandra Getchell
Worst Hand and Stone around, constant issues everytime I’ve attended. Look for a different one in the area. Office manager extremely incompetent and does. It know how to efficiently run the place.
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March 2024 by John “See the Difference” See
Vladlena Kozlova is amazing ?
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March 2024 by Carole Kerr
Had a lazy facial
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January 2024 by ellen fox
I attended 3 times with judy for arthritis in feet. She was late every time and no apology. Not friendly. She did not make up lost time at the end. She did not address my need and knew exactly what I needed. I will never recommend this facility as there are massage places all over.
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January 2024 by Maya Cummings
Had theee most amazing facial with Dana S
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January 2024 by Georgina Hill
Had a wonderful facial here from Rizzo. Extremely helpful, knowledgable and polite staff.
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December 2023 by JP07
They charged me 70 to reschedule and they have no empathy or care in the world to help you out. They are ready to fight tooth and nail for every dollar in your bank account, they seem to really need it. And the Karen at the front desk is the nastiest lady in Estero be prepared for a confrontation.
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October 2023 by Limber Chavarria
Have an amazing experience every time I go! A wonderful young girl at the front desk named Maddy was so helpful and respectful & always has the best attitude whenever I come in. I definitely recommend this spa
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September 2023 by Debbie Hanson
Heather always does an amazing job with my facials. She explains what she is doing as she is doing it, makes recommendations on products that would be beneficial for your specific skin concerns, and is always pleasant. The front desk staff has been helpful and friendly when I’ve needed to pause my account or call in to schedule an appointment.
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July 2023 by Natalie Davidson
I had an excellent experience with the HR director Jen. There was a mixup and she went above and beyond with making everything better. There are some good masseuses here it’s just a matter of trying different ones until you find the right fit for you. Some of them don’t use much pressure so make sure to express your preferences for pressure etc. The only downside has been the employee turnover, but hopefully retention will improve with new management.
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July 2023 by Sheena Reich
I’m visiting from out of town and gosh, did I get lucky!!! The stars aligned and Trisha was my massage therapist. She helped me physically and mentally. And here I am days later still marveled by her talent, her touch, and her dedication to healing. What gem you are, Trisha!Thank you, Estero Hand & Stone, for an unforgettable experience.With gratitude,Sheena
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May 2023 by Rita Nabby
First I would like to state my massage therapist is wonderful .The girls at the desk were polite and courteous. I was really taken aback when I was told the company went up in price once again! I was not notified. This has happened twice in the last year..I am a member and was expecting a discount in price. But I am now rethinking if I should continue my membership. When the price is now higher than other places. Without membership involved. Very greedy company. I have been a member for years and this is how we are treated. Very disappointing.
