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November 2023 by Ed Papazian
Had a sidewall puncture, I was able to plug it however a new tire was required. I submitted the info along with an appointment online. Received a call at 7:30am the day of my apportionment and was told the tire is not in stock and would need to be ordered and would be in later that day. They called as soon as they received it and offered to change it out immediately or the next day, whichever I preferred, I opted for the next day. Dropped off in the AM, ran some errands and received a call that all was set and I could pick up! Great communication and service, both have been long forgotten by most, not at this location though! I will use them again when the time comes for new tires
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November 2023 by Nathan Hable
Under former ownership, this place was a disaster. Not anymore! Since Tire Choice took over this location, we have had exceptional service! They have been fair and honest. I highly recommend!
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October 2023 by Marie Dubuque
Gabe repaired my tire on a Sunday morning! So grateful. The excellent customer service and professionalism of everyone here makes me a life long customer!
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August 2023 by Matias Tarantini
In town visiting family, but was having the truck shake while driving. They took the time to inspect it properly and let me know what the issues were as if I were a long time customer. Truly helpful. Good people, from manager to mechanic. Highly recommended.
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August 2023 by Mary Kennedy
Leaving RSW airport's gas station and approaching ,I-75 , I looked at my gauges and saw that a tire had a psi of 19. Being around 4:45 on a Saturday afternoon, I didn't think a tire shop could fit me in before closing so I was relieved when John, the store manager, said we can look at it for you. Turns out I ran over some large metal object so I needed a new tire. It's an off size so it wasn't in stock. They put on my spare. New tire arrived Monday and as I came back into the store, John immediately came in from the garage to greet me at the counter. Despite a garage full of cars, my new tire was installed within twenty minutes. The store manager John was very professional, with excellent communication skills and a passion for his job. No harder worker doing quality work than John and his crew.
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August 2023 by Tyler Schwab
BUYER BEWARE!!!! Unprofessional service. Brought my car in and was told that the fuel system needed to be cleaned out. Kept the car over three days and when I received it the issue continued to persist. When I brought the car back, Manager Jonathan Hallock told me that I needed a new starter and crank shaft sensor. When I asked a few follow up questions he stated that "If I am being honest, the new starter will fix the crank shaft sensor". So he initially lied and then changed after I asked two questions. When I arrived he stated that the employee who diagnosed and charged me the first time was "probably hypothesizing and did not know what he was doing". I asked if that employee still worked there and he said he did. When I inquired about it he stated "bro, do you want to complain to our 800 number or leave". DO NOT TAKE YOUR CAR TO THIS PLACE
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August 2023 by Rachel Henley
Under new management since I was in last! I’m picky with my car and pay attention to details. The new manager, Jon was very professional, honest and fair. He was as accurate as he possibly could be with the time it took to work on my car, even though he was short staffed that day. After my experience, I won’t be trusting any other store, but this one!
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May 2023 by Emily Bergakker
I started the day with a light on saying I had a flat tire. Didn’t have time to go get it checked until after work and they were SO KIND. They plugged my tire and it was fast and just a great experience. Highly recommend. Thanks for turning a stressful day into a day that reminds others about kindness. Truly appreciated.
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May 2023 by Emily Bare
I started the day with a light on saying I had a flat tire. Didn’t have time to go get it checked until after work and they were SO KIND. They plugged my tire and it was fast and just a great experience. Highly recommend. Thanks for turning a stressful day into a day that reminds others about kindness. Truly appreciated.
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May 2023 by Andrea Mollica
Great customer service! From the moment I walked in with a screw in my tire, they were quick to act and get my vehicle back on the road in no time. They were able to patch up my tire so efficiently, and with minimal wait time too!But their great service doesn't end there - they were also friendly and knowledgeable throughout my experience. They clearly know their stuff and were able to provide me with the assistance I needed with ease.Overall, I can't recommend Gabriel, Ofil, and Alfredo from Tire Choice Auto Service Center at Estero enough. Their exceptional service and expertise make them an excellent choice for anyone in need of auto repairs or maintenance. I'm sure many others will benefit from their great work as well! Reasonable prices too. Recommend!!
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May 2023 by Uli Schlenck
I made an appointment to change a tire. They took me in on time and started to work on it right away. Friendly staff and the quality of work was really good. Store manager Gabe does a very good job there. Thanks!
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May 2023 by Reilly Ritter
I had a tire blow on the highway late afternoon and was able to get an appointment the following morning. Very friendly staff and very quick service. Definitely recommend for any tire troubles!! thank you to the guys at tire choice!!!
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April 2023 by Definitely Not Rosie
This location was highly suggested by my coworkers.Made the mistake of taking their advice TWICEMy first experience, they said it would take 4 hours to change my tire, came back and it was never moved from it's spot where I dropped it off.Second time, I came in after work to make an appointment. The guy said he has plenty of tires in my size. Came in today to find out that was a lie. They had 3 days to get my tire size. Or at least a call to tell me not to come.I see help wanted signs, so there's a clue as to why things aren't organized.
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March 2023 by Valerie Freeman
I made an appointment a week early for a tire balance. When I arrived at my morning appointment (after a late flight the night before) I was told that there was no appointment in my name. I explained that I had made an appointment a week prior and the guy running the facility told me that I must have called a different location. I had my previous invoice with me and showed him that his store’s number was clearly on it. I also have his store’s phone number in my call log (called on 2/28 for my 3/9 appointment). He said that there were 5 people plus a walk in ahead of me so I “should call and make an appointment for a different day”!! I was so frustrated and told him that I DID make an appointment and left. When I then went to a different store the employee there told me that “that’s what you get at Tire Choice”. This employee was a very nice gentleman in his mid 60s and he was not saying it in a vindictive way- he was saying it in a manner of fact way. I have no doubt that this is not the first shady experience he has heard about in conjunction with Tire Choice. I would steer clear.
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March 2023 by Josh Corjay
Held my car for 4 days with no communication, told me I needed a new engine. Took my car somewhere else, after looking at it thoroughly the engine was perfectly fine just needed oil. So tire choice clearly isn’t very thorough, saw no oil and the engine was rattling, and jumped straight to engine replacement. Only thing giving them 2 stars instead of 1 is that they didn’t end up charging me the $150 “diagnostic fee” I was quoted.
