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March 2023 by Gustav Wendelin
This is just a copy of Tommy,but I also mean it like he did!: banking with Suntrust (now Truist) for years now and this is the closest branch for me. The staff was always helpful & friendly (especially Ute,Stefania and Geraldine of Premier)and there is nothing I can complain about. Thank you!
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September 2022 by Eric Vensel
Time to leave this bank. ?
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August 2022 by Brittany Jackson
Awful bank, awful branch. I have done business with several big-name banks, and Truist is by far the most inconvenient, incompetent, time wasting bank I have had the displeasure of dealing with. I wish I could give them zero stars. This branch in particular is full of miserable tellers, and an ATM that is constantly "temporarily out of service". It's almost unbelievable how much time I have wasted dealing with this bank. I have to bank here for only one reason as the schools PTO account is established here, and it would be an even larger inconvenience to move it. Personally and professionally for my company I would never in a million years consider banking with Truist. If you are looking to open a new account, run fast, go anywhere else!
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April 2022 by Thomas Lentz (Tommy)
I'm banking with Suntrust (now Truist) for years now and this is the closest branch for me. The staff was always helpful & friendly (especially Ute) and there is nothing I can complain about. Thank you!
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March 2021 by Seb Autorepair
Too bad we can’t leave zero stars. Worst customer service of my life. I have been with SunTrust for many years. I normally go to a different branch where they know me. But I was in a hurry leaving for vacations so I stopped at this branch to withdraw money ($3000) my family sent me from Europe for our vacations.Pretty sure they judged me by how I looked and decided someone with tattoos cannot have any money or a bank account. There is both my last name and midden name on the account but only my last name on my driver license. They took my ID in the back and I waited at least 15 minutes. They came back and refused even after verification to give me my money. EVEN told me the money wasn’t on the account yet.FURIOUS, I drove (with my Mercedes btw) to my usual Suntrust and OH ! Miracle! money was on my account and they gave it to me with a smile. This branch humiliated me in front of other customers. I almost cried because the lady was being extremely rude and judgmental. I wish I would have taken her name down.
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February 2021 by Mariola Famula
Tue Feb 16th didn’t open at 9am without any information.Few people waited outside and no other cars were around.Bad customer service and overall bad experienceI will be changing the bank soon
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May 2020 by G. W.
Many employees and managers are women I think this is the root of the problem, terrible customer service.
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April 2020 by Philippe cercle
Just called them with a simple question for a debit card renewal. No client service no interest in your question, just received a standard answer to call a call center. Client service is awful.
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September 2019 by Natalie Davidson
This bank offered absolutely awful customer service to me. I provided numerous forms of identification and provided my username and pin before they would allow me to make a standard withdraw. Even though I was withdrawing under the amount of drive through Linda forced me to come inside the branch and continued to ask me for more and more identification. She is clearly not comfortable being a teller and needed assistance in making a withdrawal that I have made seamlessly at every other branch.
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August 2019 by Judy Fretwell
This was the most unhelpful bank manager I have ever seen. We got our whole family to bank, one had to fly down, to get my 91 year old father's business in order. We thought we did. Due to a screw up on their part it was not completed as we asked. So now my brother has to fly back down paying his own way of course so we can hall my poor old father back to the bank. I made repeated calls to manager to get info. Never once did she call me back. I have heard rumors they are going to close up more branches and I can see why. I tried another branch at Coconut point thinking maybe i could get a straight answer, but nooo.
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October 2018 by A V
If I could give no stars I would. Worst customer service EVER in the drive through.Maybe you are losing customers because of who you have representing you. And according to her she has worked there for years! hmmmm. good customer service is about maximizing your ability to make the bad things that happen to your customers go away really quickly.. not creating a bad experience. (older 50+ lady with grayish curly hair and glasses)
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May 2018 by Fossil 83
Got to branch drive thru and teller renee said be right with you. 10 mins later i decided to go inside branch just to find 2 customers one in each window chatting about life all 4 of them the 2 teller and 2 clients. One client leaves after i waiter another 7 mins inside and then renee goes to pick tube and ask me if i was outside earlier? I responded yeah for 10 min and came inside thinking you guys were swamp in here. Could not find account with my id had to give her debir card and still she was having difficulties. Suntrust in that location would be better with the drive thru closed and save some payroll. Got to look into chase bank since suntrust branches now are starting to have these weird hours of operations
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August 2017 by Jill Keene
This is a wonderful bank polite friendly people. They have bent over backwards to help me and my family, selling homes , buying homes , loans and just everyday banking . Have been banking here for 4 years .
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April 2017 by Kevin Howard
Horrible ! Rude nasty teller , that makes making a deposit 10 times harder then it has to be. (How about keep your mouth shut and do your job.)
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October 2016 by Anon Oo
Bad customer service, wouldn't deposit a check that's signed
