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February 2024 by Bobby Valentine
Awful service and rude. Tall guy I think his name was Anatoli. He was extremely rude to me and my wife. His English was spotty. Didn't help me at all just wanted to talk badly about other stores and people he worked with. Had to go to another location down the street to get help. I will never go to that store again. Should probably drug test the people that work for you, very paranoid.
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February 2024 by Ben Newcomb
awful experience
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February 2024 by 1Dumpedviper
This review is for the Chris, who took all the frustration out of the process! I ordered a Samsung Fold 5 online with Verizon online. It was nothing but issues from the start. The online rep kept sending links that wouldn't work, it took 2 full days to actually get a link from Verizon that worked so I could pay for the phone to be shipped.The rep for Asurion was at the house all of 5 minutes for set up and left. I could not stand the phone. Overcomplicated, and a nightmare to use. I had to go to a "Corporate" store for the return. Chris was extremely professional. He was very detailed and quick in his explanations, not trying to sell me anything. A short, to the point experience that made it much more enjoyable.He set the phone up in 15 minutes with all my emails and apps, and made the process by far the easiest I have been through, whether that be online or in store. Superior customer service. Quick and painless! Thank you for all your help Chris. I will be coming back to your location, for you specifically for my needs in the future.
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February 2024 by Mary Kavanagh
Went into Verizon store today because our phone jack wouldn’t go into the iPhone port. Anatoly saw something in it (bug) and took it out saving us paying someone to fix it. He also helped us look at our cell phone plans to compare with others.
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February 2024 by Jessi
Ordered a few phones through telesales and did an in store pickup. Telesales agent sold me the wrong storage size phone but getting it fixed in store was not an issue. Porting my phone numbers over was such a hassle but the Store Manager Caitlin was super patient and made it all possible! She was very attentive. Despite being super busy she still greeted and checked in every customer that walked in all while still assisting me. Great customer service!
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February 2024 by Beth Bertus
Stay away from the Verizon store at Coconut Point. They are not helpful and very uncaring. We have been treated poorly there two times now. We will never go back. We left and went and bought a phone at the kiosk in Costco. Kelly, the salesperson, could not have been nicer. He found the best deal for a new phone and even gave my husband $350 for his phone which the coconut point store said was worthless. Take your business to Costco .
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February 2024 by Erin Mauceri
I recommend making an appointment before heading there!
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February 2024 by Petra Tkacikova
Amazing service! Switched to Verizon and Liam was so attentive and knowledgeable. Highly recommend them.
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January 2024 by Paul Wittkopf
They are always trying to change your plan. I have an old plan that has worked well for me for years and Verizon doesn't like it and wants me off. So they charge me more for services that others get for less. Another company that fails to recognize a 22 year business relationship.Might be time to move on.
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January 2024 by Amanda Snyder
Rude employees. Smells like mold in store.
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December 2023 by Amanda Barton
The customer service of the entire team at this store is phenomenal. They truly went above and beyond to resolve my problem
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December 2023 by Joey Nelson
Including myself the manager had no idea what she was doing within 5 minutes told another customer and myself gave us a little piece of paper with tech support circled it very unfriendly how can she be a manager
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September 2023 by Denise Maria
Awful customer service!Who ever heard of a corporate store closed on a Wednesday!! How is that beneficial to the customer!
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August 2023 by Troy Barker
Store isn’t open during business hours randomly. I was supposed to pickup an order there today but store is closed and security shutters are down. Appears to be a recurring issue based on previous reviews.
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August 2023 by lance nawahine
Not slammed and easy to work with when I need my Verizon account and phones looked at
