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December 2025 by Melissa Irwin
Amari was very helpful and just a delight to work with. I filled out the survey cricket sent and unfortunately I misread the survey and reported that I was very dissatisfied, instead of perfectly satisfied. I couldn’t have asked for better service with price, patience and overall going above and beyond to help me through switching a new phone. Thank you Amari!!
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October 2025 by bobby woodall
Absolutely no incentive to stay, poorly ran and the service is frustrating to be mild
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September 2025 by Nikki Rink
Amaris is absolutely amazing! She knows exactly what she is doing and even if she didn't know an answer to a question, she reached out to find out on the spot. She took her time with us, never made us feel rushed, never made anything over complicated and truly went above and beyond for us. I wasn't in the best mindset as a sudden loss of my mother, Amaris took her time, was truly kind and knowledgeable about her job. She honestly NEEDS a raise, you don't find employees like her anymore that cares about the services she provides, cares about her customers and knows her job. Thank you Amaris for all your help ❤️
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August 2025 by Jack Ogden
From the moment I walked into the Cricket store in Eustis, Johnathan provided an outstanding experience. He was friendly, knowledgeable, and made the entire process smooth and stress-free. He quickly helped me get exactly what I needed, explained everything thoroughly, and made sure I understood all my options. I couldn’t have asked for better customer service!
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May 2025 by Dawn M. Seighman-Popik
Phone upgrade in and out in no time at all
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March 2025 by Cathy Lyke H
Awesome service! This is a must for all phone purchases and assistance. Don't waste your time at the other places, they just sell you the phone and if you have problems they tell you to call 800 number, sad were had all the customer service gone too.
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December 2024 by Regina Lenaghan-Messick
I love coming here cuz friendly customer service
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November 2024 by Andrew Macias
I was visiting my brother in Mont Dora and stopped by this kricket store and payed my bill. They were very professional!
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October 2024 by ray nittolo
Worst phone service I've ever experienced
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August 2024 by Alexis Grifffith
After my terrible experience at the Mount Dora location, Amaris was beyond helpful and showed true customer service. Although cricket support (the chat people) were not helpful, she still continued to strive for answers for me. She gave advice to contact Apple and sure enough, my diagnostics test failed and I needed to go to the store to get a new one. Thanks Amaris!!!
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July 2024 by Joanna-Maria Rugg
Amaris (sales) did an amazing job in getting my phone connected internationally as I was having difficulties calling out. She's very patient and understanding. She called customer service and worked everything out!!!
Thank you!!!!
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June 2024 by Mark
Sneaky tactics, oversold service and
Heavy reliance on egraciating youth.
Most disturbing is Cricket's predisposition
To refer the customer to their 611 #, which
Is little more than ineffective robo..........
Pacifier. Which, incidentally is waaay
Tooo tedious for anyone who is not
Brain dead.
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March 2024 by Jay Micale
I went in there and talked to the overweight gentleman and offered to switch my service to cricket from Metro PCS and when I showed him I have an UNLIMITED plan at Metro and he says no it's not unlimited.. I literally showed this joke of a salesman in his face that it was unlimited at $30 a month and he still argued with me! He says no and he's trying to pick apart how throttling has to do with it and i don't get 5g because I'm throttled down to LTE .. he is 100% incorrect. Very fast talker and white rude .. he tried to pull what he would on the average person that doesn't understand the difference between unlimited 5G as I have.. the reason for Eaustis dropping down to LTE is because the 5 G coverage is terrible here .. I use way over 5 gigs of 5g and it doesn't throttle down as he tries to make people believe.. this guy is untrustworthy. I will never go to that store again..
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November 2023 by Federico Payan
I just went to this store on 11/14/23 to switch over with cricket. The service is amazing and the staff are very helpful. I had no problem with switching over carriers. It was quick and easy. The staff has always been amazing. My fiancé has visited this store and always helped her with any problems. I would recommend this store for service and switching over.
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November 2023 by Lauren Chang Perez
I've been a customer since 2020 n so far I have not had any issues when I go into a location the employees have always been helpful
