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October 2023 by Nope Nope (Beardmang)
Banked here for 10+ years. I tried to set up an account for my girlfriend we applied online never got a response so a few days later we went into the bank. We went in and applied for an account we sat and chatted with someone on web-cam for an hour and she said there system was down 10/6/23 but we were 100% approved she just can't open the account come back on Monday and it should take 5 minutes (she said this multiple times in our conversation) I come back on Monday and its Columbus day they are closed. I'm not thrilled about this as I was told multiple times to come back on Monday and the systems would be up and running. So I come back on Tuesday and they say we are missing proof of address which we supplied proof of address it just wasn't a Bill, Bank statement etc. It was just junk mail. I understand that's pretty normal but we have tried to open an account Online, in person, in person again (Closed), In person again and we can't open the account. Very frustrating to deal with I've had to leave work early to make it to the bank we just want to have an account so she can have direct deposit.
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May 2023 by James Barrett
Exceptionally friendly employees, top notch service, and overall a great place to do banking.all my interactions have been exceptional.
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January 2023 by AJ Hall
Been going here to cash my payroll checks for quite a while. Recently they got a new teller whose name is Destiny and she is Awesome. Great attitude Great smile and makes my weekly visit great. Stay awesome destiny I appreciate you.
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January 2023 by Ben M.
The employees at the Eustis location are very rude and unprofessional.Have experienced may problems with just depending checks.
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November 2022 by Alyssa Sloane
This bank is always slow! The tellers are basically all new and training all the time. They always have a long line in the lobby and in the drive through. Not only this but they are constantly making errors and shutting off my card for “potential fraud” I’m changing banks because Insight credit union is a terrible bank!!!
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September 2022 by Brian
Go to open an account here they tell you that they don't have time for you so that tells me how you're gonna get treated at this bank this bank go elsewhere From the looks of the reviews I'm not the only one that says customer service is bad here
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August 2022 by Kristina Stahlman
I had a lot of questions about opening an account here & Melissa was so helpful in answering those questions for me. Can’t wait to start banking here
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July 2022 by Laura Girton
Melissa is super sweet and it is always a great experience at this branch
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July 2022 by patricia porak
Steady decline in service in last 2 years. Phone calls are rarely answered. Constant turnover of personnel who are poorly trained.
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July 2022 by velma dawson
this is Scott Dawson writing this review on Melissa M. ,Eustis Branch, she does a great job and is always helpful and pleasant , that is why i give her, 5 stars.thank youScott Dawson
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June 2022 by Barry MacDonald
My wife and I recently opened a checking and savings account here after being members of "another" local banking institution. Shortly after opening our accounts we applied for and were approved for two different loans and today, on my wife's birthday and with the help of Insight, we purchased a used car. We are beyond happy with Insight C.U. and the staff, they are down to earth folk who laugh and joke with you and you feel like part of the family. We ended up closing out our accounts at the other place that we've had since 2004 because they just don't like to work with you unless your credit score is over 740. Thank you Insight!! <3
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March 2022 by Javier Serrano
2/22/2022 update. Just hung up with Laurie in credit card services. It is evident to me she does not like her job. Poor customer service. She talked to me as if she were doing me a favor.I am standing in line now and there is only one teller. This credit union gets worse by the second.
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October 2021 by Myra Grist
Shannon Hitchcock branch manager of the Eustis insight credit Union was marvelous! She helped me through the process of new membership as a member of the credit union, helped me with applying for a new credit card and lots of information on how to safeguard finances and be able to buy possibly a car or help with my home and so forth! Very very helpful!
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September 2021 by Richard Crews
I have banked with this institution under one of their many names for over 30 years and have always been very very pleased with the service and the quality of personnel. The cause for the more recent negative reviews in the last year relate directly to covid. Insight, just like other businesses, has suffered from personnel either quitting to take advantage of the income replacement system or being let go because of inability to hold a large workforce at a time of slowed down business. They often work with a skeleton staff like many businesses and restaurants causing delays and when they hire new personnel that requires training and the new trainees slow down processes as well so I think we all just need to develop some more patience and hope that it gets back to the status that it was before this pandemic hit. I know I plan to be patient and stay with them.
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August 2021 by Stacie Brown
Went with a friend to do their business, the wait was insane. Would never bank here myself