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October 2021 by Trent S.
I've been getting my scripts here for years. They even have a compounding lab that can make things no one else in the county can!
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July 2021 by Donna M.
They sent me a two month supply of my prescription instead of a three month supply that I prepaid for. Gordon the pharmacist appeared to not believe me, tried to convince me two tubes would last three months and refused to give me the third tube. I did not appreciate his attitude. He stated if it doesn't last three months I can call back and he will send me another tube. Well I recently called and spoke to another pharmacist and asked him to relay to Gordon that as I tried to tell him, the med did not last three months and I have now run out. The New pharmacist stated he doesn't understand because it states in their system 3 month supply was shipped. It's called a "mistake" guys just like the mistake you made when you shipped me someone else's thyroid med two years ago! No one called me back to say it is being shipped Not happy. Will not be using them again.
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July 2020 by Millie C.
Love Bay Pharmacy, I have my thyroid compound medication created by the Pharmacist Gordon he is kind and very knowledgeable in pharmacology will answer any question in person on on phone without hesitation. Staff is always kind and friendly! If you are in need of a compound medication this is the only place to go in Eustis and I live in Mount Dora, Fl.
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July 2019 by S J.
Finding a pharmacy that truly cares about their customers is difficult; however, Bay Pharmacy goes over and above to help new and existing customers.
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June 2019 by Betty I.
Love Bay Pharmacy. They are quick, polite and efficient. They have been very accommodating with our travel schedule. Will continue working with them in future
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October 2018 by Kelly I.
Bay Pharmacy is part pharmacy and part small gift store. The pharmacy section consists of the typical prescription pharmacy and over-the-counter medicines, vitamins, and band-aids. However, the selection is very minimal compared to national chains and more expensive. If you are looking for a certain brand, size, or specialty vitamin start elsewhere. The pharmacy also carries a few knee stabilizers/braces, wrist braces, and post-op shoes, and many, many "leg health" stockings and knee-highs. The store has a few chairs to sit in while waiting for prescriptions. Bay Pharmacy also sells a variety of small decorative or gift items that are amusing to look at while waiting. These products include toys, stuffed animals, seasonal decor, angels, sports/water bottles, angel figurines, frog figurines, wind chimes, glassware, wall art, candles, soaps, and cards. We wandered around some time exploring, but no one ever approached us to say hello or offer assistance.
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September 2018 by Peter M.
I just use this pharmacy for non-prescription medical supplies and mixed prescriptions occasionally for our pets. I used to go to a hometown pharmacy back in Maine years ago, and they used to try to differentiate themselves from the chain pharmacies with personal service, but I haven't seen anything like that here. I once was told that something that wasn't on hand couldn't be ordered either, and then the next time I was there for something else, there was one on the shelf. Perhaps the clerk misunderstood what I wanted. It isn't a bad pharmacy, but I will probably stop shopping there once my temporary need for medical supplies is over.
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September 2018 by Shann P.
Incompetent, untrustworthy and unorganized. They can never give me a day on when I will have the prescription ready and sent out to me. You constantly have to call back to make sure things are done properly. Very quick to hang up the phone without any kind of confirmation of dates, price or card information. And if they tell you they'll give you a call back when the medication is ready, don't hold your breath. I've been coming here for a year now, and they haven't improved any of these things. I called to change my prescription to a lesser amount of $60, but since I know they're so incompetent and untrustworthy, I called back to make sure. Of course the same receptionist picks up and tells me my card will be charged the original price of $90. You constantly have to call back to make sure things are done properly. Dealing with patients and medication pricing and dates shouldn't ever be this much of a mess AT A PHARMACY. And so many times I call about my prescription and they're "not at a computer" so they can't answer my questions.
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August 2018 by Kimberly M.
Family oriented pharmacy and quick service...polite.....even shop while your prescriptions are getting filled! They always go the extra mile....they even remember my name when I go in! A very personable touch! They even called me on my birthday to Wish me a "happy birthday!" The store has some really cool things to buy ....and reasonably priced! ALWAYS goes above and beyond with terms of customer Service! I recommend this pharmacy to all my friends and my patients! I'm in out in a flash---- unless you get caught up with shopping there.....like me- cool stuff for adults and kids too!!! Thanks for the great service and to all the staff who make me always feel welcomed...which has been every person !!! Keep up the great work!
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July 2018 by Brittany B.
Wow!!! I just can't say enough about this amazing company and AMAZING staff!!! Thank you to Gordon and George (&& all the staff!!) for always going above and beyond for the patients in our community! Gordon was even kind enough to stay open last night to make sure a very sick patient was able to leave the hospital and have her medications!! 5 stars!! Thank you! Thank you! Thank you!!
