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November 2023 by treyvante Hall
I literally love this place. Every time I go in to pay my bill the customer service is is so good. I'm always greeted with a smile and help with details.
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November 2023 by Rob Ewing
Great service provided for phone transfer provided by Xiomara
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October 2023 by Tony Minichino
Xiomara was awesome to work with! I told her my situation, and she immediately put me into a phone plan I could afford! I will Recommend everyone I know to go to Xiomara for their phone service!!
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October 2023 by Michael Lett
Very friendly and knowledgeable young lady helped me with my problem! The entire staff is very good at their job and CUSTOMER SERVICE
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October 2023 by Patrick Brennan
Unhappy with the company as a whole, been with y’all since like 08 and always got a discount on my new iPhone. Now y’all want 500$ for the cheapest option even though I’m eligible for a trade in? Guess I’ll go pay the same exact bill at boost and get the phone for 50$…
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September 2023 by Rick Appling
The ladies here are amazing! Super friendly and will take good care of you.
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September 2023 by Crystal Moorhead
Customer service at this location is far from okay! The so called uneducated "DM" made an uneducated guess based off assumption. Turned out she was wrong. Poor guy who was training with her was getting misinformation. She was rude and completely disrespectful with no regard to customer service. On top of it all, the sales rep did not ask what plan I need and just added me to a plan I did not want. She also added insurance without approval. I have to call Metro personally and have the issue fixed. Working for Metro in the past as a side gig, I would have never assumed the customers phone wouldn't work to save "time." I would have put a sim in it and verified my thought before assuming the phone was not compatible. The lady was not welcoming, but the gentleman who just started, I would hire him at my place of business in a heartbeat. If I would have listened to her uneducated guess I would have lost out on getting the phone activated. Watch out of unexpected add ons when getting service as I had to take them off when I left the store.
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April 2023 by Tania
Went for my dad thank goodness they fixed his phone
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February 2023 by Nikki Lamont
Took my 17 year old I'm for his upgrade and it smoothly
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February 2023 by Jane Crosby
This Metro PCS store is the store I've been using for the last 8 years. It takes awhile but when you leave everything is done, all questions are answered and they even teach you few short cuts to use. I was just taught about their Tuesday deals. They had me dl the app when I was there and there are a lot of great deals in the app. Check it out and see if there is something there for you! ⭐⭐⭐⭐⭐ Other than that the girl that took care of me was awesome and she knew her stuff. Thanks Metro! Keep up the good work!! ??
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January 2023 by Amy Sloan
I purchased an IPhone SE 1 Week Ago , I’ve been back to the store 2 times to have my information from my old phone transferred to my new phone,2 Employees could not help me,You Need To Train You’re Employees Better To Provide Excellent Customer Service, I Will Never Recommend Or Buy Or Ever Use Metro By T-Mobile Again,,Very Dissatisfied Customer
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October 2022 by Emmy Wilferd
Very good customer service!
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August 2022 by Kathy W
Been a customer of this location for 7 years... Stopped in to get a new phone. Was treated terribly by a clerk named Jacob. Wow never experienced this here before. Hate to say it but gotta go to a new location from now on. I was really shocked by the things he said to me.. not cool!
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August 2022 by Raymond Acevedo
Very convenient good service plans
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June 2022 by Alex Cuevas
Service, was good. Couldn't resolve my problem
