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November 2023 by PappyJ Jones
Cudo's to Stefan for helping me with several account problems.
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August 2023 by John Darabasz
With them for over 30yr., do your self a favor and find a other bank.
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Slow..... minimum 20 minute wait Everytime in drive thruThey should've closed this Branch and left the one downtown open
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May 2023 by kyle corbett
I’ve had a fraud case going for a while so I went into the branch. I’m disabled and they told me to call them back. It will be my 4th call. You guys need to go back to suntrust values. When you have a fraud on your account it’s scary. I asked them to freeze the card until they figured it out but the fraudulent card balance keeps going up I caught this on the first time and called right away. The card should’ve been frozen from the first phone call. Now I’m on my 4th. Will that help?
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February 2023 by w P
I would give this bank zero stars if I could. This bank charges business owners 2 dollars for using the night deposit. BEWARE!
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November 2022 by The God-Father
Unfortunately it has the only drive up ATM for truest in the area. I have to drive from Mount Dora to Eustis unless I want to walk up stairs etc etc. Being disabled makes it kind of rough not having a ATM drive up at Mount Dora
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October 2022 by MARK HALL
I've tried repeatedly to call this branch to ask a few important questions and can't get a PERSON on the line! Not once!All recordings.I've been a customer for over 30yrs.but no more.I'm done!!!
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July 2022 by Suzanne Kiefer
Since they have taken over my loan from SunTrust, they have sent me late notices on my AUTOMATIC payment which is scheduled to be made a day before the due date. They have assessed over $300 in late fees EVERY MONTH since they’ve taken over!!!! No one can seem to figure out what the problem is, I have gone into one of the branches, I have talked to four different people on the phone. No one seems to be able to straighten it out. They had me email them proof that my payment was made and then never bothered to respond. Ready to go elsewhere. They are the TRUIST of failures.
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May 2022 by Jessica Kemp
Worst costumer service. Called about unauthorized withdrawals from atms and the lady could barely speak English and acted like she couldn't figure out what I am talking about. I have to go into a branch to get a real person to Dela with and figure this out.
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March 2022 by Jeremy Davis
Absolutely the worst bank out there. We had a return check that was written to us. Our account never went negative. We deposited a different check a couple weeks later and they held our funds for over 2 weeks before they cleared them. Now they are closing my account do to the return check that I had the funds to cover. I wouldn’t bank there if I were you.
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February 2022 by SeedVision
Great customer service via phone today from Gina at the Eustis branch on David Walker. She was very thoughtful to gather information I needed. An overall exceptional experience.
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February 2022 by Martha Garcia
Wish zero was an option for the stars. God forbid you ever need to call this bank or even their customer service department! They will not answer. Calling the main office branch be ready to wait for an hour for them to just hang up
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May 2021 by Jewel Brock
Worst location ever! So slow, tellers are not personable! Sure miss the BB&T location before the merge! Would never use them personally, have to for corporate business account!
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March 2021 by adwest23
Was forced to join them through BB&T. They are incredibly slow and kinda rude. Not happy about the switch, doesn’t seem like they added extra employees to cover all the new customers.
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August 2020 by Kevin Roberts
Eustis Branch has to be the WORST in the state!!! ATM is CONSTANTLY down! Inside support staff suffers from morale issues. Because of this branch I'm second from closing all accounts!!!
