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September 2023 by Ed Smith
After reserving pickup truck and going to uhaul location and waiting for approx 15 mins, I was told that I could not rent from this location as I was not LOCAL.I live 8.6 miles from the Uhaul locationHave rented there in the past but now I have wasted time, effort and gas for no results.Terrible way to run a business!Ed Smith
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August 2023 by Vickie Green
Husband and I are 60+. We needed a small trailer for him to move three things. Well, Saturday there weren't any available so Jason directed me to the website so I could reserve one when they returned to stock. The website was easy to use.The low cargo deck made loading unwieldy equipment relatively easy for my husband .Jason also offered a couple of tips for securing the cargo that made the job go very smoothly. He's efficient, knowledgeable and most helpful. We highly recommend the Eustis U-Haul branch .
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July 2023 by Google user
Husband and I are 60+. We needed a small trailer for him to move three things. Well, Saturday there weren't any available so Jason directed me to the website so I could reserve one when they returned to stock. The website was easy to use. The low cargo deck made loading unwieldy equipment relatively easy for my husband .Jason also offered a couple of tips for securing the cargo that made the job go very smoothly. He's efficient, knowledgeable and most helpful. We highly recommend the Eustis U-Haul branch .
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July 2023 by Silas
Rented her twice. No waiting and was in and out in less than 10 minutes. The associate was very nice and knowledgeable. Would highly recommend this place to rent trucks.
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July 2023 by Silas Burgher
Rented her twice. No waiting and was in and out in less than 10 minutes. The associate was very nice and knowledgeable. Would highly recommend this place to rent trucks.
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July 2023 by JHill
Horrible customer service for the third time at this location. Our company rents weekly from Uhaul locations in Florida and this is by far one of the worst locations to deal with. Employees are rude and nasty. Only decent experience has come from the blonde female manager, outside of that the employees are terrible.
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July 2023 by Windermere Comics
If this is the last place on Earth to rent a moving truck, just unpack your stuff and stay where you’re at. It’s not worth the hastle to deal with this location. Atrocious customer service. I wish I had 2 more hands so I could give them 4 thumbs down.
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November 2022 by Steve Parker
I had reserved a 20 foot truck three weeks in advance. I called them 3 days prior to my pick up date to confirm and they informed me they didn't have a 20. But could put me in a 26 foot for the same price. I drove in from South Carolina, stopped by to confirm in person and was informed they had no truck available for me.I was dumbfounded. To think that a customer could reserve a truck that far in advance and drive 500 miles to pick it up, only to be told we can't help you. No phone call, no text, no email.The young man behind the counter did find me a truck a couple miles away and I was fortunate enough to catch the owner of that business before he went home. I will not do business here again.A black eye for UHaul, and this business.
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September 2022 by Enrique Mireles
Terrible service. Ordered, yet never got what I received. Representative of u haul hung up on me when discussing the predicament.
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August 2022 by V.Barbara Vazquez
I rented the Van and they did not inform me that I had to deliver it at 2pm, until the time to pick up the vehicle. This caused problems in our organization chart, even though he reported that he needed it until 5pm. I had to lower the extremely heavy equipment by myself because I did not have help until 2pm to lower the move and comply with the order to deliver it at 2pm. He reported that he said it in the e-mail, but it was not like that, unless there was an error in the translation since everything seemed to me in my language (Spanish). This caused intense pain in my back. I would only use the service again if I have no other better option.
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August 2022 by Justin Borys
If you go to this store and buy moving boxes or anything like that better check your receipt because the girl Kassidy that works there likes to overcharge people for stuff that they don't get which is theft and she's a manager so I would be extremely careful ever going to this store because I will not ever again
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November 2021 by Keara Carter
Very unsatisfied with the services storage unit was completely hoarded with palmetto roaches. All of our belongings completely covered with bugs. Highly unsatisfied, we rented the storage for only a few weeks.
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October 2021 by Margie Mumbleau
Return a 5x8 she tell us to go around back and unload ourselves and never checked on us left us lock in for 20 minutes in the heat and didn’t pick up the phone. I had to keep pushing on the gate to get anyones attention. They she was very disrespectful said she had other customers I was the Second customer who already waited 20 minutes for her help. Paid 600 for six days we brought the trailer back within three.
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September 2021 by Sunshine Heather
Worst place to rent from. Over charged us for a rental after I reserved it online for $200 less and couldn’t explain why the price difference. The roadside assist is an even bigger joke. They wanted $300 to come out. Will never use them again.
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August 2021 by Rhonda Hall
With the 15 foot truck for local use. They put a dolly and moving blankets in the back in the way. I asked for them to be removed and the only way was if I paid to have them taken out. As I was moving an entire home I needed every bit of space. When I reserved truck on the app I specifically stated I did not need these items. But U-Haul counts on your breaking the seal because you need the space so they get 20 more bucks. That is ridiculous to me.
