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March 2024 by Laurica Roundtree
Tonya is a wonderful.Her knowledge and help was amazing
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March 2024 by Devin Koonce
Tonya was very helpful with my storage unit rental and showing of the location of the unit and accessing the Security gate. Her service to me was awesome. Her representing the Public Storage as a valuable asset to the company, and to customers as well.
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February 2024 by Nathan Karinen
The company I work for rents two units there so we have a storage place that multiple people can access whenever needed. This spot has been perfect for us. Gates always work properly and our stuff is safe. Thank you.
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December 2023 by Brian Alcorn
Kim has continued to help me with my storage needs and the upgrades on the property are looking fantastic.
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December 2023 by AJ Berzinis
Kim is amazing at this property! I love all the upgrades to the property, it is so clean!
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December 2023 by Gino Valentin
Kimberly has amazing customer service and helped me alot with any questions i might’ve had towards my unit she was very kind and helpful definitely would recommend this Public Storage just because her customer service was amazing 100/10
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December 2023 by J A
Excellent customer service, and our online access was fixed. Thank you very much, Kim!
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October 2023 by Frederick Burt
Kimberly is awesome. She stayed late to help us secure a much needed unit. She is the best!
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October 2023 by zy Pratt
Torria Was great and very responsive to any questions I’ve had , process was only 5 minutes !
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September 2023 by Cristina NC
If I could put -100 stars I would put it here! DON'T RENT HERE!! do yourself a favor!!I rented on 9/1st, I had no problem online with it, the unit was empty and pretty "cleaned".My nightmare began when I want to move on the 9/3rd and the name is Kymberly the manager of the place ( she said it).I have a lot of plastic boxes (about 100) and I like to keep everything tidy so my husband and I decided to assemble some wooden shelves inside the unit using a battery powered screwdriver (NOT ELECTRIC - NO GAS), never using or drilling holes in walls, floor, ceiling or columns, in order to have everything organized and easy to clean (because we know that these places are filled with rats and other insects.We were assembling these shelves and this lady showed up with a bad attitude and rude.Telling us that we had to stop assembling the shelves, that the only way we could put shelves in the unit was if we brought them assembled from our house, 7ft high shelves...We tried to explain the situation to her in a thousand ways, we showed her we only were screwing to assemble, that we were not working, we only want order and cleanliness, we showed her we were not using anything electrical (which was the first thing she said that it could not be used, I don't understand like because the unit doesn't have electricity) but she kept raising her voice and talking over us.So, I had to call customer service and I have to wait up to 24 hours for them to respond to my complaint.A lost day, that NOBODY will return my time and money.When I left I tried to talk to the lady again but it is impossible with her attitude, I even mentioned that in the morning the other renters test their machines and keep tools that use gas in the units and that I didn't understand the problem with my battery-powered screwdriver ... to which he replied: " is before 9:30-10 am, which is when I am here"....discrimination? derision? I don't know...I asked for a refund since she won't let me put up shelves if I don't bring them in my car and she said NO.I lost time, money and the worst thing is that I realize that 1 person who believes or thinks that they have some "decision" or a "manager" position believes that they are doing their job well by BEING RUDE TO THE CUSTOMER.In summary:The place is good, but if you need to talk to the person in charge about something there, you already know that your life will not be easy and you will receive bad treatment (unless this is something discriminatory)My worst experience renting a unit, I hope this person gets the disciplinary action she deserve if Public Storage is a serious company and appreciates the customers.
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September 2023 by G N.
If I could put -100 stars I would put it here! DON'T RENT HERE!! do yourself a favor!!I rented on 9/1st, I had no problem online with it, the unit was empty and pretty "cleaned". My nightmare began when I want to move on the 9/3rd and the name is Kymberly the manager of the place ( she said it). I have a lot of plastic boxes (about 100) and I like to keep everything tidy so my husband and I decided to assemble some wooden shelves inside the unit using a battery powered screwdriver (NOT ELECTRIC - NO GAS), never using or drilling holes in walls, floor, ceiling or columns, in order to have everything organized and easy to clean (because we know that these places are filled with rats and other insects.We were assembling these shelves and this lady showed up with a bad attitude and rude.Telling us that we had to stop assembling the shelves, that the only way we could put shelves in the unit was if we brought them assembled from our house, 7ft high shelves...We tried to explain the situation to her in a thousand ways, we showed her we only were screwing to assemble, that we were not working, we only want order and cleanliness, we showed her we were not using anything electrical (which was the first thing she said that it could not be used, I don't understand like because the unit doesn't have electricity) but she kept raising her voice and talking over us.So, I had to call customer service and I have to wait up to 24 hours for them to respond to my complaint. A lost day, that NOBODY will return my time and money. When I left I tried to talk to the lady again but it is impossible with her attitude, I even mentioned that in the morning the other renters test their machines and keep tools that use gas in the units and that I didn't understand the problem with my battery-powered screwdriver ... to which he replied: " is before 9:30-10 am, which is when I am here"....discrimination? derision? I don't know... I asked for a refund since she won't let me put up shelves if I don't bring them in my car and she said NO.I lost time, money and the worst thing is that I realize that 1 person who believes or thinks that they have some "decision" or a "manager" position believes that they are doing their job well by BEING RUDE TO THE CUSTOMER. In summary: The place is good, but if you need to talk to the person in charge about something there, you already know that your life will not be easy and you will receive bad treatment (unless this is something discriminatory)My worst experience renting a unit, I hope this person gets the disciplinary action she deserve if Public Storage is a serious company and appreciates the customers.
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August 2023 by Chris Kjeseth
Kimberly was amazing. She helped me get situated in a timely manner. She was also very knowledgeable in the process which helped expedite the experience. I appreciate that because I'm very busy. Thank you Kimberly.
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August 2023 by chuka enebeli t6
Kimberly is very good rep of public storage. Pleasant to work with.
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August 2023 by Silveria Paige
Kim is awesome. Josh is too. So helpful
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July 2023 by Knijee Stone
I have a storage unit with you all . And also purchased insurance. I spend 200 $ a month. I went there last month to check it and it is infested with flying roaches. ( I'm literally terrified to go in there.) I called the office to see what they can do about it and they said they would spray outside my unit. And to contact the insurance company to file a claim to get 250 $( literally nothing for all the items I have in there) . I come the next month and the roaches are everywhere. Called again(Kim the PM answered)and the same thing. Only offered now to move units so I can just carry the same roaches over to it I guess. I ask to put in for a decrease on my payments just until I can get it out and was denied. Im not sure how it is reasonable to pay 200 a month for a roach infested unit. 8226 S US Hwy 17 92, Fern Park, FL 32730 this placebis literally disgusting DO NOT rent here.obviously the reviews are fake ?