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February 2024 by Karen H.
This is a nice Walgreens except for a very nasty cashier. I have gotten so that if I see that she is working at the front register I will wait till she leaves. Her name is Rita and I see from other reviews that I am not the only one
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February 2024 by Sarah F
The store itself is always well stocked and has what I need. The store staff are very helpful, and will offer to help you find anything. I give the actual store a 5⭐ review. I have also used the LabCorp at this location. And the phlebotomist's are really nice, helpful and caring. I would give the LabCorp in this location a 5⭐ review as well. But the 1⭐ I gave is for this locations pharmacy and staff. My story...I have been using this location for about five years and for the first 4 years I had a great experience. But starting in Aug '23 one of my prescriptions was out of stock. I brushed it off thinking it's not the pharmacy's fault. I'm sure it's the manufacturer. The next month I got my medication. (Thank goodness it is not a medication I need to live. But it's not fun automatically coming off of it.) The following month I don't get it. Pharmacy told me the medication was on backorder. So not their fault. I called my physician to see if I could get a different but similar prescription that the pharmacy could fill. About an hour later I get a text from Walgreens saying that my medication is ready to pick up. So I figured my Dr. Sent in a new prescription. I was unable to pick up the medication until the next day. Right after I picked it up my doctor called. She asked me if I would be okay with a certain medication (to replace the medication that the pharmacy was unable to fill). I was a bit perplexed as to why she was asking me this question since I just picked up my medication. We came to the conclusion that the pharmacy must have got my medication in. 2 months go by and I get my medication regularly each month. I know by now some of you guys are thinking "what's wrong with this chick? Why doesn't she just go to another pharmacy." You guys are right. That's what I should have done. But I hate changing stuff?♀️ around. So now to this month Jan. '24 I put in a refill for my medication (same one I have been taking for years). The next day the Walgreens app tells me there is a problem filling my medication and I need to call the pharmacy. So I call to fix the problem. The pharmacy staff member that I speak with says she doesn't see anything wrong with my medication & all that needs to be done is it needs to be filled.?That is what I did but the Walgreen's app is not letting it be filled?♀️. I asked for another staff member. She tells me it will be filled at 1:30pm that day. I go up later and am told that my medication is not ready and will not be ready because there is none in the store. I am also told that I spoke with no one earlier that day. The staff tell me I need to call back on Monday at 11:30am & maybe it will be on that truck. So I do as told and wait until Monday at 11:30am. I call them and they do not have my medication or a generic form of it. Okay so now it's time to search around for a pharmacy that does have it. I found one & got my doctor to call the prescription into it. Then about a half hour later Fern Park Walgreens texts me letting me know my medication is ready. Super weird. I thought they didn't have it or a generic form of it and didn't know when it would be coming in. I am really not sure what is going on with this pharmacy?♀️but I won't be using this place anymore. And I would never recommend this pharmacy. This location is extremely unreliable.?
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December 2023 by Sabrina Codair
Store Manager is passive aggressive and condescending when you try to get an explanation and help with something, talks like he thinks you’re lying about everything and he’s humoring you like a child. Staff and shift lead were very pleasant to talk to and understanding, definitely think store manager should do a class on customer relations and how to talk to clients before working again, it would benefit him as he seems to have very little idea of how to talk professionally AND kindly.
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October 2023 by Eliezer A.
Rita. Rude cashier. She was nice until I had a question about a sale. I Should've stay quiet.
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October 2023 by Ronald j Darby
Fantastic pharmacy, great people to serve you. I'm so proud to be That you are my pharmacy, you guys. How the best? Thank you for all you do great staff at the pharmacy. Love you guys highly recommended.
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August 2023 by Kaytee Moye
I came here to get blood work done yesterday and I was happy with my experience. No one was really in the store except for people waiting for the pharmacy, but was okay because I don’t like crowded/busy places for at least the time I went. But the lady who did my blood draw for me was very nice and kept making sure I was okay because I was nervous. Overall a good experience.
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June 2023 by Karen Hirsch
older casher is rude acts. like it's an imposition to get checked out
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March 2023 by Allison Knight
I've always found the service to be poor and the pharmacists always seem extremely put out by having to interact with customers (we can hear you making fun of us from the seating area).Yesterday one of the male pharmacists neglected to properly clear my information from his system and I only found out about this after I started receiving e-mail receipts thanking me for my purchase. You see, they neglected to verify that my information had been cleared and charged all of the next guests purchases to the card I had on file.I called the store to discuss this and the store manager stayed on the phone with me while reviewing the security footage. He confirmed that I did not make any purchases and that the pharmacist made an error. I was then told that I can have my money from these fraudulent purchases returned to me, but only if I drive back across town, pick out the items were incorrectly charged to my card, and bring them to the register because they "need something to scan".They jeopardized my private information, let someone else go on a shopping spree with my money, declined to actually apologize, and are making me do all the legwork to recoup my funds.
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February 2023 by Grace Bisanti
I have picked up my prescriptions at this location for years but the last few months the pharmacy staff have disappointed me.I was told my medication was being processed and would be ready the next day. Then the technician told me to come back the following day. Finally, on the fourth day, I spoke with Jody and shenow tells me (late Friday afternoon) that the drug was BACKORDERED and they did not know when it may come back in stock! No one bothered to inform me.When I asked if any Walgreens in the area had it in stock, The tech said NO! I called the Walgreens at Lake Howell and the PharmacistDAVID said he would check in the system . He said it was availableat the Winter Springs Walgreens.I called there and the Pharmacist was so professional and filled my prescription while I was on the phone so I could pick it up.Why did the Fern Park location Pharmacy staff not follow up as Dave did?.Why did they keep telling me it would arrive day after day and finally only after I waited twenty minutes on the phone I was toldit was Out of stock from the Manufacture. ( just do your duty and inform a customer when this happens and stop making excuses!( I told Dana, the Pharmacy Manager after she gave me several excuses how Dave managed to locate it for me! Rita who works as a cashier is wonderful and so helpful so it is hard to understand the negative review she was given. She has worked there for many years and is always polite to everyone in the store on my visits.I called Walgreens Corporate Office about this issue and I hope the District Manager addresses these issues with the Pharmacy staff.
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September 2022 by John M.
This particular Walgreens is located on 17- 92 across the street from the Winn-Dixie. It is in standalone building and has a decent amount of parking. The store seemed a little bit more disorganized than the ones I am used to. It could also be that I am not used to this store and used to my particular ones that I go to. The staff is friendly and extremely helpful.
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September 2022 by Charles Entress
Dealing with Rita in the morning is painful. She is rude, insulting, and all around the worst part of my day for the 3 minutes that we are forced to interact at the check out. If ever I should be forced to purchase goods in the morning, I'll never go to Walgreens again, just to avoid dealing with someone as miserable as Rita.
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June 2022 by Garrett Holland
I travel across the entire state of Florida for business every day. I've been in dozens, if not almost 100 different Florida locations. From a customer's perspective, this location should serve to be an example of how the rest *should* operate. The store is always clean, and the staff are always extraordinarily pleasant and attentive, whether busy or not. In a crowd of staff that already stands out among other stores, the one that stands out within this store the most is the same one who the negative nelly who gave the 1-star review was complaining about, the older gentleman with the glasses. I have been coming to this location for YEARS. He practically trips over himself to help me and others whenever I am in the store. I have never seen him treat anyone any way other than very helpful and polite. If one person is saying they take issue with him specifically, I am inclined to believe the issue is more likely the negative, nasty disposition of that customer rather than this staff member. I will intentionally drive past 10 or 15 Walgreen's and CVS stores to get to this one. I hope they are being recognized for their exemplary overall performance.
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March 2022 by Nicolaus Gruzdev
The older cashier with the glasses was so rude and nasty at 8:17 am today on the 28 th of March . It was horrible
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January 2022 by Ian Rogers
Poor management of pharmacy. I see others agree. They are very rude (because I made a mistake and apologized) thought I hadn't picked it up. And the phone system is terrible. I'm going to switch pharmacies because of how hard it is to get my one medicine.
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December 2021 by A Vibe
Charles! Thank you so much! I have traveled over four different cities since 7 o’clock in the morning trying to find barbecue sunflower seeds & when I called earlier they said they had it, I walked in there & he was very attentive & showed me where they were. Happy purchaser ❤️?