Open 24 hours
1421 Sadler Rd, Fernandina Beach“So I don’t normally put a lot of thought into who I bank with, I want to know my money is safe and accounted for, but ultimately what makes or breaks a bank for me is how they handle customer service when things go sideways and you need a little extra help.I live an hour away from this branch, and when I moved to where I live now, Regions flagged suspicious activity on my account the Friday before Memorial Day weekend and froze my account so I couldn’t log into online banking or use any electronic money transfer services like Venmo or Zelle linked to my account,.I had just opened a new checking account so I didn’t have a debit card yet, so this was kind of a perfect storm of banking problems at just the wrong time. That afternoon I just so happened to get a call from Manning Burns, just calling to see if I had any banking needs. When i explained that I did in fact have banking needs he got my account straightened out within a few minutes and fixed everything so i could get by until my new card arrived.A few months later I lost my debit card a couple days before getting sick with Covid. You know who called once again just to check in and see if I needed help with anything related to my bank account? Manning Burns, he ordered me a replacement debit card and I didn’t have to navigate the website, fill out any forms or anything at a time when I was incapable of walking down stairs without needing a nap.So fast forward to last week when I deposited a check large enough to require a 7 day hold, I wasn’t aware that hold would happen, and I was hoping regions could take a few extra steps to ensure I got that money by the first of the month. I called the regions customer service line and a very polite associate unfortunately couldn’t help me, then I remembered I live in a world in which Manning Burns exists.So this morning I called this branch, and asked for Manning, he was unavailable because he was helping save someone else’s financial future, but he called me back within 8 minutes. When I explained the situation to him, he did not make any empty promises, but he offered to take a stab at this issue, and within about ten minutes the hold was gone and the money was deposited into my account.Manning Burns is the only reason I am still a Regions customer, if he goes I go.”
“Victoria at Wells Fargo is the best! And the lady at the counter was sweet, pleasant, and always helpful. I have personally banked with Wells Fargo for over forty years. Never had any issues with them in person on in the online app. Highly recommend this bank.”
“The manager at the Fernandina Beach branch Ryan M. Is amazing. He goes out of his way for the customer and will spend time going the extra mile for them. Thank for all your help.”
Open 24 hours
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“Always a great shopping experience. It's a little pricey but their BOGOs are great. Also a GREAT staff. Someone knows how to hire quality employees. Thank you.”