-
May 2023 by Michele Reuter
We purchased half of our home furnishings from this store and half from another furniture store. Everything we purchased from here has broken, fallen apart, or worn out in the 4 years (literally JUST turned 4 years) we have had it. The pieces we got from the other company are doing exceptionally well. We got warranties on everything, however the 2 times I tried to use the warranty was a nightmare.
-
May 2023 by Jim Larsen
FYI, they don't open at 9am. Got to the store and they don't open till 10am.
-
March 2023 by Nikia Lashley
I ordered a dining room table set from them over a year ago. I got the chairs pretty quickly, but have had one of their non matching loaners as my table for a year. They refuse to give me my money back, and to just take back the loaner. Why am I having to ask for updates? I don’t get a call or any answers even when I do go in. I try to shop local, but small business is not always good business I guess. I just want a refund not store credit.
-
February 2023 by Chris Waterhouse
Non existent customer service. There were NO other customers in the store and yet TWO employees sat behind the desk and never acknowledged us at all! We just moved to Amelia Island and have a whole house to furnish… guess we will go shop elsewhere, because clearly you don’t want our business!
-
December 2022 by Who Dat
I had avoided this store in the past due to the poor reviews regarding Speed Queen appliances I was interested in. Eventually I found out it really wasn’t their fault, but Covid supply issues and bigger stores getting priority shipments. I decided to go in to check them out and found out they no longer deal in Speed Queen as a result. I ended up buying a nice stool from the friendly lady there. No issues.
-
September 2022 by Rob M.
We had a wonderful experience dealing with Justin. We ordered a beautiful sectional from Basset. Paid the right price. Service was excellent, no surprises - great delivery. Super happy with our new couch . Our 3rd couch ordered this year - first one from West Elm was garbage , it broke in half the first month. Next was Ethan Allen - custom $8500 couch came with stains - no good . Coastal is our go to place .
-
July 2022 by paula cooney
I purchased a living room set in early June. I explained how I had no furniture, since I just moved to the area. They went out of their way to get my furniture delivered within three days. Thank you so much
-
June 2022 by Jamie Karakadze
Ordered a table and 6 chairs April 2021. They had table and 4 chairs. I was it would be up to ten weeks for 2 other chairs to come in. Ok no problem. It's is now April 2022 and still do not have chairs or any information about them. When I call I am promised someone will look into it and call back. When I go in person they are going to track them down and let me know. I have asked for refund but that is not their policy? Really so you just take money without giving a customer their product.Update June 2022 still no response. Somebody is always looking into it and will get back. Grifters and con artists in a small town is not a good look. They don't care though. Should have read reviews. Looks like we aren't the only ones scammed.
-
June 2022 by Dennis H.
We ordered a Speed Queen washer and dryer last September 2021. We were told that it may be January 2022 before it is delivered. We began to check every week beginning in February 2022. They could not or would not give us any idea when we could expect delivery. Beginning in mid-May 2022 we asked for a refund which they promised would be processed. It is now the middle of June and we have heard a variety of excuses as to why our refund has not been processed. We may have to go to small claims court to get a refund. Dennis Hall 828-371-0817
-
June 2022 by Jamie K.
Ordered a table and 6 chairs in April 2021 Still don't have two chairs. Have been waiting for phone calls back they are calling distribution etc. No answers ever! Customer service is an embarrassment. They really dont care. At this point I don't want them. Just my refund.
-
March 2022 by Michael Lowe
My dad had a stroke and had move in with me. he ordered some furniture for his apartment. I stopped the order that was being made before they shipped it to him. COASTAL wouldn't give a refund. They never give refunds. Real Cold hearted owners
-
March 2022 by Connie lowe
I went to the store to find an item. They did not have in the store but I was told that they could order it from another company. I told them to give me price BEFORE they ordered it. They went ahead and ordered it BEFORE they gave me a price. The amount was OUTRAGEOUS!!!!!!!! THEY don't give you your money back just lifetime credit thefts don't buy from coastal furnishings BAD PRACTICE
-
February 2022 by Kim Teegarden
Really nice and helpful ladies! Prices were pretty good, I would definitely go back for more furniture.
-
December 2021 by Tiffany DeMeritt
DO NOT BUY FROM THESE PEOPLE!!! I purchased a desk and credenza on December 28th 2020 at the Kingsland GA location. I was told due to COVID I would not receive it until January 26th 2021 and then it became February 20th and then the end of March, end of May…. I went in on July 17th and they called about the furniture. I was told both pieces were on the truck and would arrive August 11th. Here it is November 17th 2021 and I still don’t have it. I understand COVID happened however this is absolutely ridiculous!! I purchased furniture that these people CANNOT obtain. They refuse to give me my money back. They are thieves!! DO NOT GIVE THEM ANY OF YOUR MONEY!!! They told me they would work with me to try to get me another set however they just kept saying that prices have went up and everything cost more that I have already paid and of course I refuse to hand over anymore of my money. It’s been almost a year at what point do they realize they cannot get the furniture?!?!
-
October 2021 by Lori Gough
The showroom is full of beautiful furniture and accessories. Our sales person , Bunny, was great. She let me browse at leisure, without any pressure and was very helpful with any questions I had. She helped me set up a delivery time which fit my needs and situation. I highly recommend Coastal Hime Furnishings!
