-
February 2024 by DeVina Hanson
This enterprise location has kept me on the road for my job! Tyler and his team Callie, Ryan, and Shellie are amazing! Their customer service can't be matched! They have a quality selection if car's to match their unbearable teamwork and professionalism! I appreciate the entire crew at this location!
-
February 2024 by mitchellledford1
great service and staff!
-
December 2023 by Gregory G.
Made a reservation online. Showed up but they had no cars. "They know how to take reservations, they just don't know how to keep reservations.which is really the most important part."
-
December 2023 by Lorena
They make it extremely difficult to rent a vehicle, I hate enterprise with a passion. Try Turo it’s cheeper and they don’t make it impossible to rent a car while yours is in the shop.
-
December 2023 by David Sutton
My car got totaled and I needed a rental. Tyler was nothing but helpful with excellent customer service even helping reach out to the insurance company to help extend the rental since I couldn’t get in touch with my adjuster.
-
November 2023 by Mr Lo
Tried to rent a car due to my car being in the repair shop, but found that it was given to someone else before I had a chance to pick it up. That was on a Monday. Told I would get a call when a car was available. Did not hear back that week. So had to make a new reservation for the following week. All I got was excuses. Would rather not rent from here in the future.
-
November 2023 by Mary Miller
Every single time I’ve rented from here and the St Mary’s location . They NEVER have a car even though I’ve made a reservation. When they get one from another location the car’s condition is AWFUL. I don’t understand why let someone make a reservation if you don’t have the vehicles. AND do better maintenance! I wish we had more rental options local.
-
September 2023 by Darren Holmes
Picked up a vehicle from a local body shop. The first car they tried to rent me was incredibly filthy, inside and out. I can't begin to describe the shape this car was in. I would have been embarrassed to show this to a client but the employee didn't seem to think twice about it. The car I ended up with was better but still not cleaned. It became apparent very quick that they don't clean these vehicles, just keep turning them over from customer to customer. Worst car rental experience of my life and I traveled for work for many years.
-
July 2023 by Carlos Register
I had the pleasure of dealing with Conner and he did an excellent job of making sure I got in my vehicle with no hassle. I had a reservation and he got me in and out in about 15 minutes. Very professional and courteous I highly recommend.
-
July 2023 by Randy Hamilton
Great service from Fernandina Beach Enterprise. Rental car was ready upon arrival. Pick-up and drop-off went well, invoice was as expected. Kallie was very efficient & courteous.
-
July 2023 by pieter jordaan
It is very convenient having enterprise on the Island and I do use their services fairly often.With that said I wish they had a system where I can pickup and return a car without having to book another day for my rental.I would still give them 5 start service for their cars, staff and customer service.
-
July 2023 by Sylvia Miles
I liked to thank the whole Staff at Enterprise Rental Car on 2440 South 8th Street in Fernandina Beach Florida for their courteous and respectful help that they gave me when I had to rent a vehicle from them when mines was wrecked.they took time and explained everything thing to me .they didn't rush me because I'm elderly and not text savvy.they picked me up and they even gave me a ride to pick up my vehicle from the shop.the experience was great working with Nicholas, Connor Hale, Brett Werner and Jolene.I was in a rental vehicle from 2-21-23 to 6 -30-23 .they always call to check on me to make sure I was ok.if you ever need a car go to Enterprise because they are the Best I have been renting from them since 2017 their car's are always very clean and sanitize.special shout out to Connor he's the one who always shows me how to work the push starts vehicle programs the Radio, phone, and Bluetooth for me because I have a older model car.Thanks Guys it was great working with all of you ❤️
-
July 2023 by Mikaela Winter
I called corporate about this branch and nothing has been done. Brett and the manager I think Jamie? I never really caught her name through her horrible attitude were awful. Nick was awesome that's about it. As I was hit by another car my rental was supposed to be charged through insurance but they kept charging me anyways now over 2 months later they are charging me yet again. I rarely leave reviews but this place is so money grubbing and their attitudes were deplorable.
-
May 2023 by Lisa J.
Kallie and Jayleen are the stars of this branch. I wish I could remember the name of the young man who gave me a ride home, he was also great. I reserved and received the car I requested, it was clean, reliable and was perfect for what I need
-
May 2023 by Barb K.
Enterprise Recovery is rude and not thorough with a claim. I am being charged for damage that I did not do very poor service
