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February 2024 by Kimberly Gambone Rodriguez
Most friendly, home-town feel FFBF branch is Fernandina Beach. They are so helpful for my accounts, my childrens' savings accounts, and free checking for our Girl Scout Troop.
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August 2023 by JJ Company LLC Trading
Nicki wonderful personality amazing customer services…Her service just make my day ? recommend to everyone! First Federal Bank In Fernandina Beach Ms. Nicki Pollard ??
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August 2023 by Dawn
I love First Federal - Amelia!!! The whole branch staff is always professional and helpful. Stop in and say "Hey" to Nicki and Ashley!!! They always go out of their way to take care of me!!! Their customer service is worth more than 5 stars!!!!
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August 2023 by C S
BEWARE! If you dispute a charge with the lady in the checking department..good luck. She is definitely in need of a humbling, we are all human. After our conversation I now see charges and fees. Now to call and waste a lunch break...BBB
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June 2023 by Amy Baker
Maybe update your hours online if you close your doors early every day. A little piece of paper outside the door does nothing to help people who arrive 6 minutes after closing when it’s advertised to be open. And cut the attitude “you have to come when the doors are still open.” Online, it says they are. Do better. It’s not that difficult.
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June 2023 by Katherine Morris
BEST customer service of any bank i’ve ever been in! Love everyone!
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June 2022 by lisa sanborn
First Federal has the best costumer service. They are attentive and take there time to help me when I need to order checks.
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February 2022 by Patrick Peay
The banker was very pleasant, polite, and courteous even though I was not able to open a savings account. Otherwise the would have got 5 stars. I would recommend this bank and branch to others most definitely. If, in the near future I clear my large balance with another bank, I'd definitely open an account here...
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February 2022 by Maya Smith-Hanke
Went in today to open up a new account and had the most wonderful experience. Ms.Avis Miller was so wonderful and helpful and explained everything very clearly. You will be treated like family at this bank, unlike the bigger banks where you feel as though you are just another number. Highly recommend banking here if you are not already :)
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February 2022 by Jackie Stevenson
Suzanne Willis provides superior customer service and the highest form of professionalism. It is so refreshing to experience this type of service. If you remember the movie It's A Wonderful Life with George Baker that should give you a good idea of what to expect! She is also an excellent manger, and I can tell that it is overflows to her employees. Each employee that works at her branch have provided similar service and always with a smile, and they all go above and beyond to help with whatever my banking needs are. Thank you for making a difference!