Lott's Furniture on Amelia Island offers a wide selection of quality furniture with a welcoming coastal feel in their showroom. Customers appreciate the helpful and friendly staff, including employees like Diann, Virginia, Janna Griffith, and Justin, who provide attentive service and knowledgeable assistance throughout the buying process. Many reviews highlight the store's excellent customer service, from assisting with furniture measurements to fixing issues quickly and effectively. Service technicians, such as George Carter, are praised for their professionalism and promptness in resolving problems. The staff is described as informed, helpful, and not pushy, making shopping a pleasant experience. Customers also value the store's commitment to follow-up and support after purchases, which builds trust and loyalty. While the store offers quality brands at competitive prices, some mention that delivery can take longer than expected, often double the initial estimate. Overall, Lott's Furniture is seen as a convenient, friendly place to shop for furniture, with a strong focus on customer satisfaction and a welcoming atmosphere that often makes customers feel like friends. Despite some concerns about pricing and delivery times, most reviewers recommend the store for its great selection, helpful staff, and reliable service.
Nice selection of furniture but poorly run store. Fairly expensive, same items can be found elsewhere for less so shop around.
October 2022
Our buying experience with Cindy was great and our support through a difficult time after our purchase from Store Mgr. Eric and Owner Laura were incredible.
April 2022
I looked all over Jacksonville area and liked the furniture at Lott’s best 1.5 years ago. Bought 2 large recliner chairs and a small kitchen table. Professional, dependable, friendly service. Prices were higher than what I thought I would have to pay, but seemed similar to other stores with better selection and quality.
