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October 2023 by Elisa J
My family and myself have been bringing our cars to Steve Johnson for over 10 years. I do own a 14 yr old Toyota Matrix which I had serviced last week. This week I looked in back seat and found one of my hubcaps there. I tried to pound it back on but it was loose. I figured their mechanic must have broken it.I went there to tell them and was told the owner, Thad Johnson, would call me. I wanted them to replace this hubcap. It was broken by them so they should fix this.Got a call from Thad Johnson. He claims their mechanic didn’t break it, it is just old, and looks as though I run into the curb, etc. I evened asked and pleaded for them to go half, but Thad started calling me names, bad driver running into things and before I could comment He hung up the Phone!! How Rude is this man! I will never go back. He lost not only me but others in my family.
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September 2023 by barbara G
Excellent. Service was great and the appt. was on time and done on time. Staff very courteous and knowledgeableAnother visit this month X2. Excellent service and the reason why this is my "go to" repair shop!Update: Stopped to get some air in my tires. Everyone from the owner to the man who serviced my car answered all my questions. Great place to "baby" your car!!Update: Emergency battery call. Once again this business is more than outstanding....they respond immediately to an emergent problem. Thank you to my "go to" auto team.
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September 2023 by Brad Wasson
Outstanding service. 20yr old Jeep with a bad fuel pump and electrical issues. Tracked down electrical issues and replaced the pump twice (warranty on pump). Appreciate the hard work. Will continue to go back to them in the future.Services: Electrical repair
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August 2023 by John Brown
My partner was told that if she dropped off her car overnight, it would be serviced earlier the next day. The next morning, she called the store and was abruptly told that her car would be ready at 4:30-5pm; much later in the day than we expected. No details were given and the call was ended.Only when I called 2 minutes later was I given an explanation, followed by the employee saying "yeah I don't know why she thought that" regarding leaving the car overnight etc. When we were TOLD to do so.1 extra star for having the car ready to go around 1pm. Not disappointed about the auto service, disappointed about the customer service and basically not getting an explanation/update unless you're a man
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August 2023 by King Stewie
First class Service!!I texted after hours and he texted me back and made arrangements for us to get in first thing Monday. Was complete quick and safe. Thanks so much.Steve Stewart
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August 2023 by richkdh76
Found a nail in my tire as we were checking out the surf motel. Walked in and within minutes it was on a jack and within 15 minutes I was back on the road. Can't beat service like that I'll keep them at the top of my list while in this area.
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August 2023 by John G.
Been a customer for 7 years. Had some routine maintenance done, got the vehicle home and noticed a problem. Texted with photos and then called them. Young lady immediately informed me that they would take care of everything, including picking up the vehicle. Once they checked it out they found a defective part. Owner himself (Thad Johnson) returned the vehicle to me. Then comped the entire service charge for the original work, and them some. Turned what could have been a problem into a great customer service story--Could not ask for more!!
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August 2023 by Don H.
I had a very positive experience at Steve Johnson's this morning (2 August 2023). No fewer than three staff members had a look at the problem; they conferred, decided on the course of action and an hour later I was on my way home at a very reasonable cost. The friendly greetings and the positive attitudes say a lot about this fine local establishment. Thanks very much.
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July 2023 by Debby Intemann
Visiting from out of town when my auto AC went out. These folks were very helpful and professional. Highly recommend.
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July 2023 by Nathan Freeman
Very personable and definitely not looking at taking advantage of you. If I lived in Fernandina these guys would be my go to.
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July 2023 by Shamari Pinckney
Please don’t got here if you are of color or African American staff will assume you have an attitude based on consistently putting others ahead of you based on demographics!
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July 2023 by Bobby Dosh
I have 100 percent confidence that my truck will be repaired at at a fair price and that these people are honest and won't come up with bogus repairs that aren't truly needed
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June 2023 by Michael Manzie
The most honest and caring business on the island. I have been done business with them for over 20 years.
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April 2023 by Bradley Beach House
Trust Steve Johnson! I had 2 auto places test my battery and said it was low and should get a new one. SJA tested and said it was like new! No need to replace. Can't thank them enough for their honesty and will be back for all my auto needs in the future. It pays to get a second (in this case a third) opinion!
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April 2023 by Kevin Kondrad
Had a slow tire leak. Even though they were busy, one of their technicians came out, jacked the wheel up, pulled out the screw in the tread and plugged the tire leak. Took about 15". Amazing customer service!
