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January 2024 by Bill
They open a third line and out in couple of minutes!
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December 2023 by TheSaltLife “HowardThe Duck” 27
Have tried twice for passport services here. Same bald guy with a terrible attitude turned me away both times. First, he stated he was the only one working and couldn't do it the first time. The second time he said he did not have me on the schedule. And since I didn't have my appointment email saved he turned me away even though I had the confirmation number...he seems like he hates his job...very disgruntled and rude..hope he can get some counseling to help his anger and stress issues..will not be returning here again...
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October 2023 by Angela Wong
The guy who helped my husband was rude for no reason. He told my husband wrong pricing information and when my husband asked to confirm, he was wrong but he continued to be rude and arrogant. He was not helpful at all and gave out this attitude towards my husband. He’s the worst worker out there and this usps location is ruined because of him. I cannot fathom how he’s still employed because anyone’s day would be ruined by his unprofessional behaviors.
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October 2023 by Derek S
Worst service imaginable. Literally pick any other post office to go to, they will simply waste your time, act extremely arrogant and rude, and leave you praying your mail will get to where it's supposed to. The guy who helped me was the most incompetent employee I've ever seen at a post office, very rude, and it's shocking (and very telling) that someone like this is still employed there.
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October 2023 by John App
Jason was a prick , 0 stars\hero cookies for him, looks like he doesn't need any more cookies anyway. Rude for no reason, he wasn't even the one helping me and decided he had something to say.On other hand the other associate was awesome, great assistance from him as I don't come here often... I didn't get his name unfortunately but I think on my recipes it Said cashier 60 or something? Anyways big thanks to him. I guess it's 50 50 getting respect comeing into here.
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June 2023 by Anthony Anderson
It's unfortunate any time I have to write a negative review. I've put off writing this for a while but now it's gotten out of hand. When our regular postman isn't there, which is frequent with health issues and a lot of vacation days, our mail is messed up. It's a community box, in Florida. If the mail is out in the incorrect box we'll never get it or we'll get it 6 months later. A significantly large check was supposed to come in the mail this week. It showed up on the scan to be delivered 2 days ago. It's still not there. It's a shame I'll have to contact the company and they'll have to pay a fee to do a stop pay and resend the check. Now it'll take weeks to get done what should have been completed in an expeditious manner. This is all very disappointing. Do not use USPS unless that is your only choice.*****Update, Finally received the check after stop pay with 2 post marks on it******
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May 2023 by Mathew Jones
LEW helped me and my mom renew my passport, and lew made it a very easy process and was very nice and funny. Great service Lew, thank you so much!
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May 2023 by Janet Simmons
Disappointed with the place. Very slow, big lines, people is not friendly
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April 2023 by Judy Ficken
Fernandina Beach post offices are awesome. Customer service is superb! It's really a treat to visit the historic post office down town. Although it's like walking back in time, service is wonderful and up to date. I LOVE FERNANDINA BEACH, and everything about it!
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December 2022 by Tiffany Benesch
I just want to say that the woman who helped my son and I send our packages overseas was wonderful! But the man who I assume was a manager of some kind as he had a different kind of shirt than the rest. Was unbelievably rude and immediately pushy. I needed help and instead of assisting me he tried to throw us in the back of the line we had just waited in a to have me figure out this paperwork alone. I’m grateful for this only because when we were taken care of it was by someone other than himself. It isn't your customers fault that your post office is busy and every customer deserves the same service.
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August 2022 by Sandi Opalinski
If possible I would give the post master no stars.To begin with,They do not answer their phones Attempts to speak with the Post Master were many and when we finally spoke he was rude and unwilling to provide me with a document. He kept saying it’s on line and refused to give me a copy nor did he give me a page or particular page to address my issue. Unfortunately the downtown post office is completely different but they are unable to help with problems. They refer you to SadlerRoad location!
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August 2022 by Rob Finnegan
Friendly staff. I was able to go through my passport renewal process easily and without any problems.
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July 2022 by Tina Beam
I am very disappointed in the local PO. I have collected the mail for the previous owners (all 6 of them) and every 2 weeks personally drive down to the PO. I explain that we continue to receive the incorrect mail for the former residents. I am told every time that they will talk to the carrier. It has not changed anything. Today I had a USPO package shoved into my mailbox, it ripped the package open. The mailbox was left slightly open (due to the package) and everything then became soaked when a rainstorm came. I have complained face to face and nothing changes - what other options do we have!! This is unacceptable!
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March 2022 by Jes Love
Donna was amazing and such a delight to meet. Sent out a few packages with ease, didn’t wait too long in line (less than 3 minutes) and it was 4pm on a Friday. Relaxed environment.
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March 2022 by Matt MacPhee
Same awful phone directory as every other USPS. Will give you the run around for nearly 30 minutes before you can get a human on the other end, and then theyll transfer you and youll get dropped,forcing you to start the process over like a modern Sisyphus.
